0004 - Store Manager

Lids; Springfield (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids is seeking a Store Manager to lead daily operations, deliver outstanding customer service, and foster an inclusive team culture. You will oversee hiring, training, scheduling, and performance, ensuring sales targets and store standards are met.

This role requires excellent communication, adaptability, and a willingness to travel for training. You’ll coordinate product placement, promotions, and inventory, while maintaining a safe, engaging store environment for staff and customers.

Qualifications

• Proven supervisory and training delivery skills.
• Ability to recruit and onboard team members.
• Excellent communication and customer service focus.

Responsibilities

• Lead hiring, onboarding, and training for store staff.
• Drive sales KPIs and customer satisfaction.
• Manage scheduling, payroll, and budget adherence.
• Oversee product receiving, merchandising, and inventory.
• Maintain store look and compliance withPolicies and procedures.
• Collaborate with other stores via regional channels.

Skills

Sales leadership

People management

Interpersonal skills

Independent work

Travel availability

Attendance reliability

Supervisory experience

Job description

About Lids Sports Group

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

Store Manager

General Position Summary: Store Managers are the heart and soul of the Lids brand. They foster passion for sporting and fashion goods by providing exceptional customer service, leading store performance, and creating an inclusive environment for team members.

Principle Duties and Responsibilities

People & Training Development

• Manage store hiring strategy, including planning needs, recruitment, projected turnover, and leaves of absence.
• Assist in onboarding new team members.
• Create a fun and productive environment that supports company objectives.
• Establish a respectful and inclusive team environment.
• Update team member information: time off requests, shift swaps, availability, timecards, qualifications, and other records.
• Lead and monitor ongoing training strategy for non‑Keyholders and all staff.
• Address employee concerns and partner with internal support when necessary.
• Drive engagement through recognition, check‑ins, and performance management.
• Collaborate with other stores through discussion boards and regional chat platforms.

Customer Experience

• Lead and execute the Lids selling strategy to achieve KPIs and sales targets.
• Resolve customer feedback and escalations, ensuring a “make it right” approach.
• Direct in‑store team members to deliver optimal customer service.
• Provide customers with opportunities to join membership programs through staff education.

Operations

• Ensure compliance with scheduling and payroll policies and budgets.
• Create and manage schedules based on team qualifications, availability, and performance.
• Maintain operational continuity during disruptions.
• Execute company‑level promotions and initiatives.
• Follow the Policies & Procedures Manual to maintain safety.
• Maintain store technology and equipment with daily audits.
• Handle store facilities, supplies, and service requests.
• Manage cash, including till opening/closing and bank drops.
• Prepare store for inventory audits and assist in their execution.

Product & Inventory Management

• Oversee store product strategy for receiving, processing, merchandising, and purchasing.
• Organize the backroom to maximize efficiency.
• Enforce vendor regulations on custom embroidery, purchase limits, and release dates.
• Execute weekly markdowns and markups.
• Monitor inventory accuracy and sell‑through.
• Manage transfers and ship‑backs per company standards.
• Execute visual merchandising and product presentation strategies.
• Maintain store look and feel during operating hours.

Required Knowledge and Skills

• Ability to produce sales results while minimizing loss.
• Proven supervisory and training delivery skills.
• Strong interpersonal and communication skills.
• Independent work capability with minimal supervision.
• Willingness to travel overnight for training or business meetings.
• Availability for varying days and hours with excellent attendance.
• Proven managerial skills.

What We Offer

• Comprehensive medical, dental, and vision coverage.
• Retirement plan.
• 100% employer‑paid benefits, including disability, life, AD&D, and Employee Assistance Program.
• Paid Time Off.
• Generous employee discount and exclusive perks.
• Ongoing career development and discounted secondary education courses.
• A collaborative, innovative, and team‑oriented work environment.
• Early Wage Access options.
• Uncapped monthly bonus potential.

Physical Demands & Requirements

• Occasional lifting up to 50 pounds.
• Occasional ladder climbing and overhead work.
• Ability to stand continuously on shift.
• Frequent walking on shift.
• Ability to hear and verbally communicate with customers and staff.
• Ability to visually observe the store and read written or digital information.
• Ability to operate a computer and mobile POS system.
• Reasonable accommodations available for disabled individuals.

Reports To

• District Sales Manager

Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, scheduled hours, and experience. A monthly store performance bonus may be provided as part of the compensation package depending on the employee’s role and organizational level. In addition to base and bonus compensation, full‑time employees are eligible for medical, dental, vision, retirement plan, paid time off, and additional benefits such as pet insurance, family accidental and critical care benefits, and more. A cell phone stipend may be provided in certain geographic areas as required by law.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.