000220 - Medical Assistants - Back Office Medical Assistant

Panoramic Health; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Panoramic Health is seeking a Back Office Medical Assistant to support both administrative and clinical tasks within a physician office. You will handle check-in/check-out, scheduling, patient intake, vitals, and coordinate with providers for exams and tests.

The role requires proficiency with athenaClinicals EMR, basic data entry, and HIPAA compliance. Prior nephrology or dialysis exposure is a plus; 1 year of MA experience preferred.

Qualifications

• Completion of an accredited Medical Assistant program.
• Current AAMA Certification or equivalent preferred.
• CPR certification preferred.
• Minimum 1 year of MA experience in a physician office.
• Familiarity with athenaClinicals EMR and PMD Soft is a plus.
• Basic knowledge of medical terminology and insurance requirements.

Responsibilities

• Greet patients and perform Check-in/Check-out procedures, collecting co-pays and balances.
• Answer phone calls, schedule appointments, and manage clinical inboxes in athenaClinicals.
• Room patients, collect vitals, reconcile meds, and record data in the EMR.
• Determine priority for patient calls and messages; consult with provider as needed.
• Process specimen collection and follow CLIA regulations.
• Assist with referrals to specialty care, imaging or labs as ordered.
• Call patients with test results or instructions from physicians.
• Prepare for visits and reminder calls for lab work two weeks prior to appointments.
• Scan and attach medical records; process incoming faxes and lab results.
• Assist with payment batches and maintain office cash transactions.
• Process medication authorizations and refills; organize drug sample closet.
• Reschedule patients and manage waitlists via athenaClinicals reminders.
• Exercise sound judgment in stressful situations.
• May train other staff or students.
• Perform other duties as required.

Skills

Communication skills

Phone etiquette

Basic math skills

Data entry

HIPAA compliance

Teamwork

Education

Accredited Medical Assistant program

AAMA certification

CPR certification

1 year MA experience

Tools

athenaClinicals

PMD Soft

Microsoft Office

Job description

Panoramic Health

Come Join our team!!

Back Office Medical Assistant reports to the office manager. The position encompasses both administrative and clinical aspects of medical assisting. It includes, performing check-in/check-out functions, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting copays, deductibles, and co-insurances, rooming patients, interviewing and giving instructions to patients as directed by physician or physician assistant or nurse practitioner, handling incoming and outgoing correspondence with other providers or pharmacies, processing requests for medical records, obtaining vitals and other pertinent patient information, assisting providers with exams and procedures, and performing diagnostic testing.

Responsibilities Include

• Greets patients and performs Check-in/Check-out procedures in an accurate and timely manner. Collects co-pays and outstanding patient balances, prints orders and educational materials for patients, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility.
• Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals electronic medical record system. Demonstrates phone etiquette in accordance with Panoramic Health standards of behavior.
• Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations. Assess patient symptoms, reactions, and physical condition. Records all data in athenaClinicals.
• Ability to effectively determine response priority and level for patient telephone calls and patient portal messages, consult with physician or physician assistant or nurse practitioner and document appropriately.
• Responsible for collecting specimens and following CLIA regulations.
• May assist with facilitating referrals to specialty care, imaging or laboratory studies as ordered by the physician or physician assistant or nurse practitioner. Coordinates with others to make sure patient is appropriately set up for any required lab studies or imaging.
• Calls patients with test results or instructions as provided by the physician or physician assistant or nurse practitioner.
• Prepares for patient office visits and prepare lab work in patient charts. Makes patient reminder calls for lab work (2) two weeks prior to patient appointments.
• Scans and attaches patient medical records and administrative documents in athenaClinicals. Reviews and processes incoming faxes and flow labs that are not electronically sent.
• May participate in preparing payment batches and maintaining accurate office cash transactions.
• Processes medication authorizations and refills. Organizes drug sample closet and discards expired medications appropriately.
• Reschedule patients as appropriate by maintaining athenaclinicals automated appointment scheduling reminder system. Maintain appointment waitlist and schedule appointment from waitlist when feasible.
• Exercises sound judgment when dealing with challenging and stressful situations.
• May occasionally act as a trainer for other medical support staff or students.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications

• Completion of an accredited Medical Assistant program.
• Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) Certified or other equivalent certification organization highly preferred.
• Current CPR certification preferred.
• At least 1-year of relevant medical assistant experience in a physician office.
• Broad understanding of clinical operations and physician office practice.
• Nephrology medical office or dialysis experience highly preferred.
• athenaClinicals electronic health record experience.
• Experience with other secure clinical communication and billing applications such as PMD soft.
• Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
• Skill in use of computer, calculator, copy machine.
• Basic knowledge of correct English usage, spelling, and punctuation.
• Basic knowledge of modern office practices, materials, and procedures.
• Basic knowledge of medical examination, diagnostic and treatment room procedures.
• Basic knowledge of insurance requirements and procedures.
• Knowledge of medical terminology.
• Proficient with general math skills.
• Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment

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