Waiter/ess

Hilton Worldwide, Inc.; Şişli; On-site; TRY 50,000 - 150,000; Full time

Job summary

A prestigious hotel in Istanbul is seeking a Waiter/ess to provide exceptional service to guests. You will prepare tables, assist guests, and ensure a high-quality dining experience. Strong communication skills and teamwork are essential for this role. Join our dynamic team in an award-winning environment.

Benefits

Health Insurance or Private Pension after 6 months

Carpark subscription at team member rate

Free laundry for business attire

50% discount on food & beverage consumption

Unlimited training and development opportunities

Qualifications

• Ability to work in a fast-paced environment.
• Experience in food service is a plus.
• Strong interpersonal skills.

Responsibilities

• Serve guests in a friendly and efficient manner.
• Prepare setup of tables and chairs for service.
• Assist guests with seating and special requests.

Skills

Exceptional guest service

Effective communication

Teamwork

Job description

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

Hilton Istanbul was the first modern hotel built in Europe after the Second World War.

Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.

Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.

Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.

Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.

• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE:

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

BENEFITS

• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Free laundry and dry cleaning for business attire
• Go Hilton: Team member rate while staying in Hilton Hotels both in & outside of Turkey.
• 50% discount on personal food & beverage consumption in the hotels.
• Social aid package
• Extended nursing hours of 1.5 hours until the baby reaches 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Unlimited Training and development opportunities and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

• To prepare the setup of tables and chairs for the next service period
• To ensure that the items like chinaware and cutlery are clean and in good shape
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• To ensure that the area he is responsible for is ready for service clean and with right equipment and goods
• To ensure that all the sofas and chairs are clean and drop‑free before the service
• To participate in Pre-Service Meetings
• To actively take part in pre-service preparations
• To check if the guest has a special request checking the reservation in prior, make preparations if required
• To communicate effectively and professionally with other departments
• To assist guests with seating taking care of their bags and coats
• To present menu and wine to guests
• To ensure that all the guests are served warm bread and olive oil
• To take order directing the guests with recommendation
• To pass the order to related units through Micros System, open and follow up the addition
• To organize set‑up according to the nature of order
• To assist guest in selection of wine appropriate for the food ordered
• To recommend and serve starters before the main course
• To service meal and drinks prepared in the kitchen or bar carrying them carefully
• To guide the low tenure team members working with him in training, and ensure that the orders are brought to guests in the right way
• To provide the service presentation that would maximise guest satisfaction
• To pro‑actively service guests needs depending on the order
• To follow up the empty glasses and china, and ensure that tables are cleaned
• To ensure that the drinks are refilled and the ash‑trays are changed periodically
• To make Liqueur and Brandi recommendations and sales
• To ensure that the details like Dessert and coffee are added to the cheque
• To check that the guest has not forgotten anything while leaving
• To inform Restaurant Supervisor of Guest recommendations concerning any development area

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

We operate with a sense of urgency and discipline.

If your values match ours, we are also looking for your ability to;

• Captivate guests and fellow team members;
• Adapt quickly to different situations;
• Exude bags of energy and enthusiasm in working as part of a team.