Training Manager

Kempinski Hotels; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Istanbul is seeking a Training Manager to ensure effective training and development for hotel staff. The ideal candidate will have a degree in a related field, a minimum of five years in hospitality, and must be fluent in both English and Turkish. Responsibilities include implementing training programs and achieving performance indicators. Join us to enhance guest experience and uphold luxury service standards.

Qualifications

• A minimum of five (5) years of experience in the hospitality industry including at least one managerial position.
• Preferably two (2) years in a similar position within a luxury brand as a Training Manager.
• Turkish nationality is a must.

Responsibilities

• Ensure that employees receive necessary training according to Kempinski policies.
• Achieve company key performance indicators for training engagement.
• Support Kempinski brand immersion activities.

Skills

Excellent oral and written skills in English and Turkish

Proficient in Microsoft Office

Proficiency in training design, facilitation, and evaluation

Exceptional communication skills

Customer service skills

Planning and organizational skills

Education

BA or BS degree in Human Resources, Education, Hospitality Management or related field

Job description

Training Manager

Department: Human Resources & Training

Employment Type: Permanent - Full Time

Location: Turkey - Istanbul

Description

SCOPE

The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

The Training Manager is responsible successfully on-board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.

Key Responsibilities

OVERALL OBJECTIVE

• Ensures that employees receive both Kempinski and locally required training.
• Ensures that the hotel achieves the company key performance indicators for training engagement.
• Achieve Kempinski training engagement rate.
• The hotel utilizes all Kempinski Training tools including F! & E! Training programs, Leadership Development Program and all On-Line learning opportunities.
• Kempinski Experience Assessment meets or exceeds the company benchmark.
• Enhance hotel Customer Satisfaction Survey results.
• Employee relationship and recognition program(s) are in place.
• Ensures that Kempinski training policies and procedures are fully implemented and complied with.
• Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages.

MAIN RESPONSIBILITIES

• Ensures that every department having corporately developed Training BITES have fully implemented these and ensured they reflect all hotel specific policies and procedures.
• Support Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensures that the Kempinski Training Monthly report is correctly completed monthly and the results updated in the Regional Training Consolidation Report.
• Lead by example and promote Kempinski’s core values.
• Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).
• Promote and implement Kempinski Corporate Training policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Skills, Knowledge and Expertise

• Turkish nationality is must.
• BA or BS degree, preferably in Human Resources, Education, Hospitality Management or a related field
• A minimum of five (5) years of experience in the hospitality industry including at least one managerial position
• Preferably two (2) years in a similar position within a luxury brand as a Training Manager.
• Excellent oral and written skills both in English and Turkish.
• Proficient in Microsoft Office.
• Proficiency in training design, facilitation, and evaluation
• Familiarity with instructional design models and adult learning principles
• Knowledge of luxury hospitality service standards is a strong advantage
• Exceptional communication skills, including presentation and interpersonal abilities
• Administration skills
• Planning and organizational skills
• Customer service skills
• Budgeting experience
• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
  • People Oriented
  • Passionate for European luxury
  • Self-confident
  • Entrepreneurial
  • Persuasive
  • Lead by example
  • Quality oriented
  • Well-presented