Trade and Customer Relations Specialist

Autoport; Başiskele; On-site; TRY 35,000 - 45,000; Full time

Job summary

A leading logistics company in Turkey is looking for a Trade and Customer Relations Specialist. The role involves managing customer relations, supporting sales activities, and conducting market performance analyses. Candidates should have a relevant bachelor's degree, 3–4 years of experience in the logistics sector, and advanced English skills. This position offers a dynamic work environment where teamwork and problem-solving abilities are highly valued.

Qualifications

• 3–4 years of experience in marketing, sales, and customer relations in logistics.
• Knowledgeable in Foreign Trade, Import, Export, Customs Processes.
• Advanced level of English, both written and spoken.

Responsibilities

• Follow up and report on commercial relations with customers.
• Set up meetings with potential clients and gather feedback.
• Support marketing activities and CRM.

Skills

Customer relations

Sales

Analytical thinking

Problem-solving

Communication skills

Time management

Education

Bachelor’s degree in relevant departments

Tools

MS Office (PowerPoint, Excel)

Job description

Trade and Customer Relations Specialist is expected to work in the Trade and Customer Relations Department of Autoport Terminal which is part of Arkas Holding Port and Terminal Services Group, located in Başisekele, Kocaeli.

JOB DESCRIPTION

• Follow up, regulate, and report all commercial relations with existing and potential internal and external customers in the scope of receiver and sender within ports.
• Set up meetings with potential clients gather feedback from customers or prospects and share with internal teams.
• Supporting by reporting, conducting, and regulating advertisement, fair, promotion, sponsorship, and similar marketing activities of the businesses he/she is responsible for based on the Corporate Relations Coordinatorship.
• Supporting CRM activities by protecting all internal and external customers’ relations with Autoport.
• Realizing sales aimed customer visits within the context of fulfilling the targeted budget and all the other performance scales.
• Follow up, implement, and report on potential and existing customers’ market performance analyses, competitor businesses’ cost, investment, capacity performance and policies.

QUALIFICATIONS

• Bachelor’s degree in relevant departments (preferably International Trade, Business Administration, Maritime and Port Management, etc.).
• 3–4 years of experience in marketing, sales, and customer relations in the logistics sector, preferably with experience in general cargo and Ro-Ro operations.
• Preferably knowledgeable in Foreign Trade, Import, Export, Customs Processes and Legislation.
• Advanced level of English, both written and spoken.
• Proficient in MS Office programs, especially PowerPoint and Excel, with strong data analysis skills.
• Strong analytical thinking, problem-solving, and organizational skills.
• Demonstrates a strong aptitude for collaboration, builds positive interpersonal relationships, and has excellent follow-up skills.
• Experienced in communication, time management, planning, and job follow-up.
• Possesses advanced organizational and reporting skills, and is responsible.
• Completed military service (for male candidates).