Technical Support Specialist - Zendesk Expert

Ceiba Healthcare; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking an Application Support Specialist to deliver first-level technical support for software applications. The ideal candidate should hold a Bachelor's degree in Computer Science or a related field, have at least 2 years of experience in technical support, and be fluent in English. Key responsibilities include troubleshooting software issues, maintaining support records, and collaborating with development teams. This is an exciting opportunity to join a dynamic team committed to enhancing healthcare through technology.

Qualifications

• Minimum 2 years of experience in application support or related technical support role.
• Fluency in English, both written and spoken.
• Ability to work in a fast-paced environment and meet tight deadlines.

Responsibilities

• Provide first-level technical support for software applications.
• Troubleshoot and resolve application-related issues.
• Maintain accurate records of support interactions.
• Contribute to ongoing process improvement initiatives.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Analytical skills

Technical troubleshooting

Education

Bachelor's degree in computer science, information technology, or related field

Tools

Zendesk

SQL

Linux

API

Job description

A healthcare technology company is seeking an Application Support Specialist to deliver first-level technical support for software applications. The ideal candidate should hold a Bachelor's degree in Computer Science or a related field, have at least 2 years of experience in technical support, and be fluent in English. Key responsibilities include troubleshooting software issues, maintaining support records, and collaborating with development teams. This is an exciting opportunity to join a dynamic team committed to enhancing healthcare through technology.