Store Manager - Tommy Hilfiger Outlet Istanbul (Tuzla Marina)

Tommy Hilfiger; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Istanbul is seeking a Store Manager for their Tommy Hilfiger outlet. The ideal candidate will have at least 5 years of experience in a structured retail environment, with strong skills in customer experience management and business acumen. Responsibilities include overseeing staff performance, managing store operations, and analyzing sales data. The company offers a flexible working model and benefits focused on wellbeing and professional development.

Benefits

Flexible working model

Health & Wellbeing programs

Training programs for development

Employee discounts

Qualifications

• Minimum 5 years' experience in a similar role within a structured environment.
• Highly developed business acumen.
• Strong communication and collaboration skills.

Responsibilities

• Enforce exceptional Customer Experience standards in the store.
• Manage performance evaluations and recruitment processes.
• Analyze business performance using data from analysts.

Skills

Customer Experience standards

Business acumen

Communication skills

Organizational skills

Ability to work under pressure

Fluent in English

Job description

Design Your Future at PVH

Store Manager - Tommy Hilfiger Outlet Istanbul (Tuzla Marina)

Be part of an iconic story.

PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

The team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

• Exemplify and enforce exceptional Customer Experience (CX) standards in the store.
• Identify and address CX issues through feedback, training, and coaching for sales staff.
• Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis.
• Stay informed about current trends and understand customer profiles through media and local community engagement.
• Develop and oversee professional growth of store personnel, defining training needs with Deputies.
• Manage performance evaluations, propose development plans, and lead recruitment processes.
• Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements.
• Oversee workforce planning handled by Deputies.
• Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.
• Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs).

The Ideal Candidate

• At least 5 years’ experience in a similar role within a structured environment
• Highly developed business acumen
• Good communication and collaboration skills and abilities
• Highly detail oriented and organized in work
• Ability to work under pressure and meet deadlines
• Fluent in English both written and spoken

Benefits

• Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.
• Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.
• Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.
• Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!

Inclusivity Statement

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.