Senior Observability Engineer, Multi-Tenant Consolidation

EPAM Systems; Turkey; On-site; TRY 420,000 - 680,000; Full time

Benefits offered by this job

Continuous upskilling

Private health insurance

Referral bonuses

English courses

Job summary

EPAM Systems seeks an experienced Senior Observability Engineer to own the multi-tenant New Relic consolidation layer across the agent estate. You will consolidate telemetry from multiple project tenants via cross-account NRQL and design dashboards-as-code and alert-policy-as-code with Terraform and Crossplane.

Responsibilities include setting up policies routed to Opsgenie, migrating later to ServiceNow, and defining reporting processes for cross-account telemetry.

Qualifications

• 5+ years of experience in observability or SRE engineering.
• Hands-on with consolidating observability for AI agent estates in production.
• Expertise in New Relic administration at scale and cross-account configuration.
• Proficient NRQL for cross-account telemetry aggregation.
• Dashboards- and alert-policy-as-code using Terraform and Crossplane.
• Knowledge of OpenTelemetry/ADOT ingestion into New Relic.

Responsibilities

• Operate and administer the multi-tenant New Relic layer across the agent estate.
• Consolidate telemetry from multiple tenants using cross-account NRQL queries.
• Develop dashboards-as-code and alert-policy-as-code via Terraform and Crossplane.
• Set up alert policies routed to Opsgenie, with future migration to ServiceNow.
• Define cross-account telemetry aggregation and reporting processes.
• Partner with engineering teams to standardize observability practices.

Skills

Observability/SRE

NRQL queries

Dashboards as code

Alert policies

Terraform

Crossplane

OpenTelemetry

New Relic admin

Cost attribution

Multi-tenant

Tools

New Relic

Terraform

Crossplane

Opsgenie

ServiceNow

Kinesis Firehose

OpenTelemetry

Job description

EPAM Systems seeks an experienced Senior Observability Engineer to own the multi-tenant New Relic consolidation layer across the agent estate. You will consolidate telemetry from multiple project tenants via cross-account NRQL and design dashboards-as-code and alert-policy-as-code with Terraform and Crossplane.

Responsibilities include setting up policies routed to Opsgenie, migrating later to ServiceNow, and defining reporting processes for cross-account telemetry.