Restaurant Director, The Lobby

The Hongkong and Shanghai Hotels, Limited; Fatih; On-site; TRY 300,000 - 400,000; Full time

Job summary

A luxury hotel in Istanbul is seeking an experienced manager to ensure exceptional guest service and team development. The ideal candidate will have at least 2 years in a managerial role within a luxury hotel or fine-dining environment. Responsibilities include optimizing costs, handling guest complaints, and training staff. Strong leadership and financial skills are essential, along with fluent English proficiency.

Qualifications

• Minimum 2 years of experience in a similar managerial role within a luxury hotel or fine-dining environment.
• Strong leadership, communication, and team development skills.
• Excellent financial acumen with experience in budgeting and cost control.
• Advanced knowledge of food & beverage operations and international service standards.
• Fluent English communication proficiency; additional languages are an advantage.

Responsibilities

• Provides exceptional guest service during seating and overall dining experience.
• Handles guest complaints with care and professionalism.
• Recruits, trains, and develops team members.
• Optimizes budgeting and cost control.
• Demonstrates knowledge of food and beverage items and service techniques.

Skills

Leadership

Communication

Team development

Financial acumen

Fluent English

Job description

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
• Be a part of the highly experienced team.

Key accountabilities

• Provides exceptional guest service with a friendly yet professional demeanor during seating, service, and overall dining experience.
• Handles all guest and internal complaints with care and professionalism; conducts necessary investigations and ensures satisfactory resolutions or escalates to the F&B Director or Assistant Director.
• Recruits, trains, mentors, and develops Assistant Restaurant Managers and team members, fostering a culture of empowerment, accountability, and continuous improvement.
• Optimizes budgeting, cost control, and pricing strategies to drive revenue and profitability while managing labor and operational expenses efficiently.
• Demonstrates full knowledge of all food and beverage items, preparation methods, and service techniques, collaborating with Culinary and Service teams to develop creative, seasonal menus aligned with brand identity and market trends.

General requirements

• Minimum 2 years of experience in a similar managerial role within a luxury hotel or fine-dining environment.
• Strong leadership, communication, and team development skills.
• Excellent financial acumen with experience in budgeting and cost control.
• Advanced knowledge of food & beverage operations and international service standards.
• Fluent English communication proficiency; additional languages are an advantage.

We would be delighted to receive your CV and will liaise directly with suitable applicants.