Reservations Agent

Hilton Worldwide, Inc.; Şişli; On-site; TRY 30,000 - 45,000; Full time

Job summary

Uluslararası bir otel yönetim şirketi, İstanbul'daki otelinde Müşteri Rezervasyon Temsilcisi arıyor. Pozisyon, misafirlerin rezervasyon süreçlerini yönetmek ve yüksek kaliteli hizmet sunmak için kritik önemdedir. Mükemmel iletişim becerilerine sahip, profesyonel bir yaklaşım sergileyen adaylar aranmaktadır. Rekabetçi maaş, sağlık sigortası ve çalışan indirimleri avantajları sunulmaktadır.

Benefits

Kariyer ve gelişim fırsatları

Rekabetçi maaş ve ücretler

Özel sağlık sigortası

İndirimli oda oranları

Ücretsiz kuru temizleme

Aylık ulaşım ücreti

Ücretsiz servis otobüsü

Sister otellerde yemek ve içecek tüketiminde %50 indirim

Yeni doğan anneler için uzatılmış hemşirelik saatleri

14 gün ücretli babalık izni

Toplum ve çevre üzerindeki pozitif etkiler

Qualifications

• Müşteri ve misafir ihtiyaçlarını karşılamak için çeşitler sunma.
• Hızlı yanıt verme ve yüksek profesyonellik sağlama.

Responsibilities

• Rezervasyonları doğru ve misafirin beklentilerine uygun şekilde tamamlama.
• Satış soruşturmalarına pozitif yanıt verme.
• Gelecekteki satış fırsatları geliştirmek.

Skills

Mükemmel telefon yeteneği

İletişim becerileri

Yönetim ve organizasyon becerileri

Job description

Job Description - Reservations Agent

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Work Locations

Work Locations: Hilton Istanbul Bomonti Hotel & Conference Center Silahsor Caddesi No 42 Bomontı Sisli Istanbul 34380

This position reports to the Revenue Manager.

As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

Requirements

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

Benefits

What’s in it for me?

• Career and development opportunities in Hilton Hotels Worldwide
• Competitive Salary & Wages
• Private Health Insurance
• “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
• Complimentary Dry Cleaning for Business Attire
• Monthly Transportation Fee
• Complimentary Shuttle Bus
• 50% discount on personal food & beverage consumption in the sister hotels.
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)
• 14 days paid paternity leave
• Opportunity to make a positive impact on environment and community with Travel with Purpose program

We look for demonstration of these Hilton Values:

• Hospitality- We're passionate about delivering exceptional guest experiences.
• Integrity- We do the right thing, all the time.
• Leadership- We're leaders in our industry and in our communities.
• Teamwork- We're team players in everything we do.
• Ownership- We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.