Remote Support Specialist — Elevate Learner Experience

Flalingo; Fatih; Remote; TRY 180,000 - 280,000; Full time

Benefits offered by this job

Gift kits

Birthday leave

Learning budget

Flexible remote work

Mentorship

Job summary

Flalingo is a game-changing language learning platform that delivers AI-powered solutions and one-on-one lessons. We are seeking a Support Specialist to strengthen the student experience, resolve questions, and provide timely, solution-oriented assistance for our global community of learners.

You will resolve inquiries, guide users through the platform, and collaborate with operations and product teams to improve support processes while maintaining our high-quality service.

Qualifications

• Minimum 2 years of experience in customer support or a similar role.
• Strong communication, empathetic, and professional user interactions.
• Experience with remote collaboration and shifting working hours.
• Experience with CRMs and online communication platforms.
• English skills are an advantage.

Responsibilities

• Provide timely, professional responses via email, phone, or chat.
• Assist users with account questions, billing, navigation, and tech issues.
• Guide learners through the platform to ensure a positive experience.
• Collaborate with support, operations, and product teams to improve services.
• Work scheduled shifts to cover active user hours.
• Suggest process improvements to boost user satisfaction.

Skills

Communication

Customer support experience

Remote work

CRM tools

English (advantage)

Tools

CRM software

Job description

Flalingo is a game-changing language learning platform that delivers AI-powered solutions and one-on-one lessons. We are seeking a Support Specialist to strengthen the student experience, resolve questions, and provide timely, solution-oriented assistance for our global community of learners.

You will resolve inquiries, guide users through the platform, and collaborate with operations and product teams to improve support processes while maintaining our high-quality service.