Remote German-Speaking Junior Customer Support

Cross Border Talents; Remote; TRY 50,000 - 150,000; Full time

Job summary

A dynamic customer service company is seeking a German-Speaking Customer Support Representative for a fully remote role in Turkey. The successful candidate will provide exceptional support to customers and work collaboratively with an international team. This position requires native-level German proficiency and a B1 level in English. Enjoy competitive salary, bonuses, and remote flexibility.

Benefits

Quality Bonus up to 10%

Meal Card (Pluxee) 4,500 TL/month

Private Health Insurance

Qualifications

• Native/Fluent German required.
• B1 English proficiency needed.
• Must be comfortable with rotational shifts and remote work.

Responsibilities

• Deliver exceptional customer support in German.
• Communicate in English for internal communication.
• Respond to inquiries via phone, email, and chat.

Skills

Customer-focused mindset

Good communication skills

Tech-savvy

Fluent German

B1 English proficiency

Tools

Microsoft Teams

Job description

🇩🇪 German‑Speaking Customer Support Representative

📍 Location: Remote in Turkey
🗣️ Languages Required: German + English (B1 level)

Role Overview

We are hiring a German‑speaking Customer Support Representative to join an international customer service team. In this fully remote role, you will assist customers via phone, email, and chat, ensuring an excellent experience and timely support.

This role offers full training, competitive salary, and growth opportunities within a global organization.

Key Responsibilities

• Deliver exceptional customer support in German
• Communicate in English (B1 level) for internal communication and tools
• Respond to inquiries via phone, email, and chat
• Provide product/service guidance and troubleshoot issues
• Document customer interactions accurately
• Follow internal processes and work towards performance targets
• Collaborate with team members to ensure customer satisfaction

Requirements

• ✅ Native/Fluent German
• ✅ B1 English proficiency
• ✅ Customer‑focused mindset & good communication skills
• ✅ Tech‑savvy with ability to learn systems quickly
• ✅ Comfortable with rotational shifts and remote environment
• ✅ Must reside in Turkey and have proper work eligibility

Working Schedule

📅 5 days per week (2 rotational days off)

🕒 Shifts (summer/winter schedules apply):

• 09:00 – 18:00
• 15:00 – 00:00 (or 16:00 – 01:00 — final schedule to be confirmed)

🍽️ Breaks:

• 30 min lunch
• 3 × 15 min breaks

Training Details

🧑🏫 Duration: 10 business days
🕙 Hours: 10:00 – 19:00
💻 Platform: Microsoft Teams

Salary & Benefits

🎯 Quality Bonus: Up to 10%
🍽️ Meal Card (Pluxee): 4,500 TL/month
🏥 Private Health Insurance: Mapfre ÖSS

Why Join?

• Fully remote role in Turkey
• Paid training
• Modern multicultural work environment
• Excellent career development opportunities