Remote German-Speaking Customer Support Advisor

Global People Sphere; Remote; TRY 150,000 - 300,000; Full time

Job summary

A leading customer support firm is seeking a Customer Support Advisor fluent in German and English to assist users of a major digital platform remotely from Turkey. The role involves handling technical inquiries, account issues, and providing support through various channels including chat and email. Candidates should be passionate about customer service and problem-solving. Compensation includes a net salary of 33,000 TL, a quality bonus, and meal allowance.

Benefits

Quality Bonus

Meal Allowance (Pluxee)

Private Health Insurance (Mapfre ÖSS)

Qualifications

• Passionate about helping customers and solving problems.
• Able to communicate effectively in German and English.

Responsibilities

• Assist users with technical questions.
• Support account and login issues.
• Handle subscription-related inquiries.
• Provide content or service guidance.

Skills

Customer service

Problem-solving

Fluent German (C1+)

Fluent English

Job description

A leading customer support firm is seeking a Customer Support Advisor fluent in German and English to assist users of a major digital platform remotely from Turkey. The role involves handling technical inquiries, account issues, and providing support through various channels including chat and email. Candidates should be passionate about customer service and problem-solving. Compensation includes a net salary of 33,000 TL, a quality bonus, and meal allowance.