Remote Customer Support Agent German C2 + English C1 (Turkey Based)

Cross Border Talents; Remote; TRY 50,000 - 150,000; Full time

Job summary

A global recruitment company is seeking a Remote Customer Support Agent based in beautiful Turkey. You will assist German-speaking customers, addressing inquiries through chat, email, and phone. Ideal candidates are proficient in German and English, have strong communication skills, and are detail-oriented. The position offers competitive pay, bonuses, and a friendly, remote work environment with health insurance provided.

Benefits

100% remote work

Competitive pay

Incentive bonuses

Health insurance

Equipment provided

Qualifications

• Proficiency in German and English at high levels is essential.
• Strong communication skills, both written and verbal, are important.
• Attention to detail and reliable work ethic required.

Responsibilities

• Provide first-line support through chat, email, and phone.
• Address returns, complaints, and technical issues.
• Monitor customer satisfaction and recommend improvements.
• Collaborate with other departments.

Skills

Proficient in German (C2)

Proficient in English (C1)

Strong written communication skills

Strong verbal communication skills

Detail-oriented

Empathetic

Reliable

Job description

About the Position

As a Remote Customer Support Agent, youll be assisting German-speaking customers, ensuring every query is handled efficiently and with care.

Key Responsibilities

• Offer first-line support through chat, email, and phone.
• Handle returns, complaints, and technical issues.
• Track customer satisfaction and suggest improvements.
• Work cross-functionally with other departments.

Skills & Experience

• Proficient in German (C2) and English (C1).
• Strong written and verbal communication skills.
• Detail-oriented, empathetic, and reliable.

We Offer

• 100% remote work in Turkey.
• Competitive pay and incentive bonuses.
• Friendly, multilingual team environment.
• Health insurance and equipment provided.

Join Us!

If you're passionate about helping people and want to build a career in an international company, wed love to hear from you!

Apply now or send your CV in English to [e-mail] and become part of a friendly, global customer experience team based in beautiful Turkey..