Receptionist

Accor Hotels; Zeytinburnu; On-site; TRY 30,000 - 45,000; Full time

Job summary

A worldwide hospitality leader in Turkey seeks a Receptionist to manage reception processes and handle guest requests. Ideal candidates will be graduates of Tourism and Hospitality programs, experienced in front office roles, and possess strong English communication skills. The role requires a proactive approach to service quality and the ability to work in shifts. Join the team and contribute to a friendly and satisfying guest experience.

Qualifications

• Experienced in Front Office.
• Aiming to continuously improve service quality.
• Enjoys analysis.
• Embraces a friendly and smiling service approach.
• Open to communication.
• Able to work in shifts.
• Respects guest privacy.
• For male candidates, completed military service.

Responsibilities

• Manage and carry out reception processes, responding to guests' requests and complaints.
• Handle reservation procedures.

Skills

Strong written and verbal communication skills in English

Proficient in MS Office programs

Proficient in Opera system

Result-oriented and proactive

Enjoys problem-solving

Enjoys working within a team

Education

Graduated from Vocational School or University departments of Tourism and Hospitality

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Manage and carry out reception processes, responding to guests' requests and complaints with a focus on customer satisfaction.
• Handle reservation procedures.

Qualifications

• Graduated from Vocational School or University departments of Tourism and Hospitality.
• Experienced in Front Office.
• Strong written and verbal communication skills in English.
• Proficient in MS Office programs and Opera system.
• Aiming to continuously improve service quality.
• Successful in administrative coordination.
• Enjoys analysis.
• Result-oriented and proactive.
• Enjoys problem-solving.
• Embraces a friendly and smiling service approach.
• Open to communication.
• Enjoys working within a team.
• Able to work in shifts.
• Respects guest privacy.
• For male candidates, completed military service.