Process Improvement Specialist

Add HR; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Add HR in Fatih, Turkey, seeks a Risk and Fraud Manager with 3+ years in e-commerce. You will evaluate customer journeys, monitor end-to-end processes, and implement improvements to reduce exposure.

You will conduct case studies, manage fraud risks, coordinate risk reporting, and work with multiple units to secure payment processes and incident responses.

Qualifications

• Bachelor's degree in a relevant field.
• At least 3 years of experience in risk and fraud management in E-Commerce.
• Proficient in MS Excel and Office tools.
• Strong written and verbal communication skills.
• Proactive in follow-up, process management and reporting.
• Ability to collaborate across units and build relationships.
• Strategic, detail-oriented and analytical mindset.
• Ability to analyze data, interpret results and reason.

Responsibilities

• Evaluating and monitoring all customer journey and end-to-end processes and improve if needed.
• Conducting B2B E-Commerce risk and fraud case studies, evaluation, and solution
• Evaluating and monitoring the risks and frauds from the call center and planning the required risk management actions
• Evaluating counterfeit products and managing its process
• Managing e-commerce payment problems and risk processes
• Evaluating the control environment in order to manage the risks at the desired level
• Coordinating the management of critical risks, being responsible for combining and reporting risks
• Communication with the required people and units as the risk center coordination officer
• Investigating suspicious and non-contractual transactions, managing relevant monitoring and control screens
• Following up the necessary official statements about the case studies and informing the users accordingly
• Conveying the results of the examinations to the customers in written and/or verbal form
• Ensuring the smooth operation of the crisis management center
• Creating key risk indicators, regularly monitoring and reporting risk profile through the key risk indicators
• Determining the needs for risk management, coordinating all financial and non-financial risk management functions of the required cases and reports
• Calculating and reporting the basic amount corresponding to the operational risks
• Recording, analyzing and reporting operational risk loss cases
• Examining, updating and implementing the internal regulations regarding the operational risk management
• Providing information and documents to the official authorities for their legal requests

Skills

Risk management

Fraud management

Data analysis

Process improvement

Communication skills

Teamwork

Multitasking

Reporting

Education

Bachelor's degree

Tools

MS Office

Excel

Job description

• Evaluating and monitoring allcustomer journey and end to end processes and improve if needed.
• Conducting B2B E-Commerce risk and fraud case studies, evaluation, and solution
• Evaluating and monitoring the risks and frauds from the call center and planning the required risk management actions
• Evaluating counterfeit products and managing its process
• Managing e-commerce payment problems and risk processes
• Evaluating the control environment in order to manage the risks at the desired level
• Coordinating the management of critical risks, being responsible for combining and reporting risks,
• Communication with the required people and units as the risk center coordination officer
• Investigating suspicious and non-contractual transactions, managing relevant monitoring and control screens,
• Following up the necessary official statements about the case studies and informing the users accordingly
• Conveying the results of the examinations to the customers in written and/or verbal form
• Ensuring the smooth operation of the crisis management center
• Creating key risk indicators, regularly monitoring and reportingrisk profile through the key risk indicators
• Determining the needs for risk management, coordinating all financial and non-financial risk management functions of the required cases and reports
• Calculating and reporting the basic amount corresponding to the operational risks
• Recording, analyzing and reporting operational risk loss cases,
• Examining, updating and implementing the internal regulations regarding the operational risk management
• Providing information and documents to the official authorities for their legal requests

What do we expect from you?

• Bachelor's degree from relevant departments
• At least 3 years of experience in risk and fraud management in E-Commerce
• Able to use the MS Office programs, especially Excel, at a good level
• Successful in written and verbal communication
• Proactive in business follow-up, process management and reporting
• Being a team player, having high ability to establish and develop relationships, able to work between different units and groups
• Strategic point of view, result-oriented, detail-oriented and questioning
• Having the ability of data analysis, interpretation and reasoning, solution-oriented, strong analytical thinking
• Having the ability to adapt to the fast-paced work and being good at multitask
• Being a quick learner and focused on self-development
• Strong coordination and documentation skills
• Effective time management, prioritization and planning skills,
• Excellent communication skills in matters such as questioning, negotiation, etc.