Night Manager

Elite World Hotels & Resorts; Maltepe; On-site; TRY 40,000 - 60,000; Full time

Job summary

A prestigious 5-star hotel in Maltepe, Turkey, is seeking an experienced Night Manager to ensure smooth operations overnight, maintain guest satisfaction, and uphold brand standards. Candidates should have at least 3 years of supervisory experience in a hotel and excellent communication skills in Turkish and English. This role includes overseeing all night operations, managing guest interactions, and coordinating with various departments.

Qualifications

• Minimum 3 years of experience in a managerial or supervisory role in a 5-star hotel.
• Excellent command of Turkish and English; additional languages are a plus.
• Knowledge of hotel operations and standards.

Responsibilities

• Oversee all hotel operations during the night shift.
• Ensure the safety, comfort, and satisfaction of all guests.
• Handle guest inquiries, complaints, and emergencies professionally.
• Coordinate with all departments for seamless service delivery.
• Supervise night audit and ensure accurate reporting.

Skills

Leadership skills

Communication skills

Problem-solving

Customer service orientation

Attention to detail

Tools

PMS systems (e.g., Opera)

Job description

Elite World Hotels & Resorts is seeking a dedicated and experienced Night Manager to join our team at Elite World Grand İstanbul Küçükyalı, one of the most prestigious 5-star hotels on the Anatolian side of Istanbul.

As our Night Manager, you will be responsible for ensuring smooth hotel operations overnight, maintaining exceptional guest satisfaction, and upholding our brand standards of excellence.

Key Responsibilities:

• Oversee all hotel operations during the night shift.
• Ensure the safety, comfort, and satisfaction of all guests.
• Handle guest inquiries, complaints, and emergencies professionally.
• Coordinate with all departments to ensure seamless communication and service delivery.
• Supervise night audit and ensure accurate reporting.
• Maintain high standards of presentation and service across the property.

Qualifications:

• Minimum 3 years of experience in a managerial or supervisory role on a 5-star hotel.
• Strong leadership, communication, and problem-solving skills.
• Excellent command of Turkish and English (additional languages are a plus).
• Strong customer service orientation and attention to detail.
• Knowledge of PMS systems (e.g., Opera) preferred.
• Turkish citizenship is required for this position.