Learning Assistant (Open externally)

United Nations Development Programme; Fatih; On-site; TRY 60,000 - 90,000; Full time

Job summary

UNDP Türkiye invites applications for a Learning Assistant within the Capacity Development Team to support learning programmes for UN Volunteers, digital learning services, and related administration. The role operates under supervision to ensure timely delivery of activities and adherence to UNDP procedures.

The incumbent will assist with planning, logistics, enrolment, materials, and records, contributing to the learning portfolio. Local recruitment conditions apply.

Qualifications

• Educational background includes secondary education with specialized training in learning or capacity development.
• Experience: 5 years with high school diploma or 2 years with bachelor’s degree in learning support, capacity development, or related roles.

Responsibilities

• Support the delivery of learning and training programmes for UN Volunteers.
• Provide logistical and participant support for virtual and in-person learning events.
• Assist with onboarding of facilitators and resource persons for learning activities.
• Maintain training materials, facilitator resources, and learning documentation.
• Support enrollment, scheduling, communications, and attendance tracking.

Skills

Learning support

Digital learning platforms

Office software proficiency

Education

Secondary Education; training in learning/capacity development

Bachelor's degree desirable

Tools

MS Office

Canva

Job description

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Office/Unit/Project Description

The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce.As part of the Human Resources Section, the Capacity Development Team (CDT) designs capacity development and learning programmes for UN Volunteers. The team supports the implementation of the UNV Learning Portfolio which consists of five comprehensive learning experiences; onboarding, skills surge, empowerment for change, connect and learn, and career craft.

Scope of Work

1. Support the delivery of learning and training programmes for UN Volunteers

• Assist in the planning, preparation, and delivery of assigned learning activities, including workshops, webinars, and other capacity development initiatives.
• Support the implementation of UNV's flagship learning programmes, including the Capacity Development Learning Facility (CDLF), through logistical, administrative, and participant support.
• Provide technical and administrative assistance for virtual and in-person learning events, including platform support and participant engagement.
• Assist with the identification and onboarding of facilitators, trainers, guest speakers, and resource persons for learning activities.
• Support the preparation and maintenance of training materials, facilitator resources, guidance notes, and learning documentation.
• Assist with participant registration, scheduling, invitations, communications, attendance tracking, and related follow-up activities.
• Provide operational support before, during, and after learning activities to help ensure their smooth delivery.
• Assist facilitators and presenters during learning events and support learning activity facilitation, where required.
• Support the collection, compilation, and organization of participant feedback, evaluation data, and learning statistics.
• Assist with workshop travel processing and related administrative requirements.
• Maintain learning records, participant databases, trackers, and related documentation in accordance with established procedures.

2. Support digital learning operations and learner services

• Provide day-to-day support for digital learning platforms and related learning services.
• Assist with creating, updating, and maintaining online learning spaces, course pages, and learning resources using approved templates and guidelines.
• Support learner enrolment processes, access requests, user support, and follow-up on learner inquiries.
• Assist with the tracking and escalation of learner support requests through established systems and processes.
• Support the preparation and dissemination of learning communications, campaigns, and promotional materials.
• Provide operational assistance for webinars, virtual workshops, self-paced courses, and other online learning activities.
• Support post-session activities, including dissemination of recordings, learning materials, and participant communications.
• Assist in compiling participation data, learner feedback, and usage statistics for routine reporting and analysis.
• Maintain accurate records and documentation related to digital learning activities and learner engagement.
• Support the use of approved digital learning and AI-enabled tools and contribute to their effective application within learning operations.

3. Support administrative, procurement, and operational processes

• Provide administrative support for procurement, contracting, and financial processes related to learning activities.
• Assist with the preparation and maintenance of procurement plans, trackers, and supporting documentation.
• Support the processing and follow-up of procurement actions, contracts, invoices, payments, and related records in relevant systems.
• Assist in maintaining accurate records of expenditures, payment status, and supporting documentation.
• Follow up with internal units, service providers, and vendors on routine procurement and administrative matters.
• Support the preparation, organization, and filing of procurement, financial, and operational documentation.
• Assist with maintaining operational trackers, schedules, and team records to support implementation of the team's workplan.
• Provide general administrative and logistical support to facilitate the effective functioning of the Capacity Development Team.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

Under the overall guidance of the Team Lead, Capacity Development and Learning, and the direct supervision of the designated supervisor, Learning Specialist (IPSA10), the Learning Assistant (NPSA‑5) provides operational and administrative support to the delivery of learning programmes and digital learning services for UN Volunteers.

The position supports the coordination of online and in-person learning activities, administration of digital learning platforms, learner enrolment and user support, and routine evaluation follow-up. related procurement and administrative processes. The role also supports procurement, budget tracking, and other administrative processes related to the implementation of the team’s annual workplan. This ensures that learning activities and services are delivered in a timely, consistently, and client-oriented manner, in line with established procedures.

Competencies

Core

Achieve Results:

• Set and align challenging, achievable objectives for multiple projects, have lasting impact

Think Innovatively:

• Proactively mitigate potential risks, develop new ideas to solve complex problems

Learn Continuously:

• Create and act on opportunities to expand horizons, diversify experiences

Adapt with Agility:

• Proactively initiate and champion change, manage multiple competing demands

Act with Determination:

• Think beyond immediate task/barriers and take action to achieve greater results

Engage and Partner:

• Political savvy, navigate complex landscape, champion inter-agency collaboration

Enable Diversity and Inclusion:

• Appreciate benefits of diverse workforce and champion inclusivity

Cross-Functional & Technical competencies

System Thinking

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Knowledge Facilitation

• Ability to animate individuals and communities of contributors to participate and share, particularly externally.

Communication

• Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media, and other appropriate channels

L&D Planning

• Ability to identify organizational learning priorities aligned with the business strategy using key stakeholder involvement to ensure appropriate learning and optimal return-on investment.

Digital L&D

• Ability to use technologies and leverage them for learning

Required Skills and Experience

Education:

• Secondary Education;
• Specialized training/courses in learning, capacity development or related fields;
• A first-level university degree (bachelor’s degree) is desirable, but not a requirement.

Experience:

• Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of practical and relevant work experience at national or international level in learning support, capacity development, training coordination, administrative support, digital platforms or related operational roles.

Required skills:

• Minimum 2 years of practical and relevant experience at national or international level in learning support, capacity development, training coordination, administrative support, digital platforms or related operational roles.
• Experience in supporting digital learning platforms, learner enrolment, user support, or related digital learning services.
• Proficiency in office software and digital tools (e.g. MS Office, Canva or other relevant online platforms)

Desired skills in addition to the competencies covered in the Competencies section:

• Experience in one or more of the following: procurement, finance, or administrative processes (e.g., requisitions, bidding processes, micro-purchases, or similar).
• Familiarity with UN or UNDP internal systems (e.g., Quantum, UNALL, SharePoint, or equivalent enterprise platforms).
• Familiarity with Learning Management Systems (LMS) or other e-learning/digital training platforms (e.g., Moodle, eCampus, or equivalent tools).

Required Language(s):

• Fluency in English and French is required.
• Working knowledge of another official UN language is a strong asset.
• Disclaimer:
• Only short-listed applicants will be contacted.
• The successful candidate will hold a UNDP NPSA contract.
• This vacancy announcement is open to Tier 0, 1 and 2 candidates only.
• This post is for local recruitment only. It is open to citizens of Türkiye. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Istanbul are at the expense of the applicant.
  

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.