L1 Desktop Support Engineer TR

VIA University College; Ataşehir; On-site; TRY 150,000 - 300,000; Full time

Job summary

A global IT support leader is hiring an L1 Desktop Support Technician in Istanbul, Turkey. The role involves troubleshooting hardware and software issues, maintaining communication with clients, and collaborating with third-party vendors. Candidates should have a bachelor's degree in Computer Science or related field, relevant certifications, and 18 months of IT experience. Join a dynamic team focused on enhancing user satisfaction and operational success.

Benefits

Competitive compensation

Supportive work environment

Professional growth and continuous learning

Qualifications

• Minimum of 18 months of hands-on IT experience in a support or technical role.
• Experience with mobile device management for iOS and Android.
• Adaptable and flexible in a fast-paced, dynamic work environment.

Responsibilities

• Deliver first and second-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Install, upgrade, and troubleshoot Windows operating systems and Microsoft Office.

Skills

Troubleshooting hardware and software issues

Excellent verbal and written communication skills

Proficient in Windows 7–10 operating systems

Experience with Microsoft Active Directory

Strong analytical and troubleshooting skills

Education

Bachelor's degree in Computer Science or related field

Certifications such as CompTIA A+ and MCP

Tools

Helpdesk ticketing systems

Microsoft Office 365

Enterprise antivirus solutions

Job description

WE’RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.

Key Responsibilities

• Deliver first and second‑level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third‑party vendors to resolve complex issues, particularly related to audio/visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
• Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
• Adapt to a project‑based work environment that demands flexibility, collaboration, and multitasking.
• Perform additional duties as assigned by management.

Requirements

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
• Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
• Minimum of 18 months of hands‑on IT experience in a support or technical role.
• Proficient in:
  • Windows 7–10 operating systems
  • Microsoft Active Directory and Group Policy Objects (GPOs)
  • Microsoft Office 365
  • PC hardware installation, troubleshooting, and repair
  • Enterprise antivirus solutions
  • Helpdesk ticketing systems
• Experience with:
  • Mobile device management (iOS and Android)
  • Enterprise encryption solutions
  • Windows PC/laptop management via Active Directory
  • Strong analytical and troubleshooting skills with a problem‑solving mindset.
  • Proven ability to multitask, set priorities effectively, and meet SLAs.
  • Excellent verbal and written communication skills with a focus on internal customer service and relationship‑building.
  • Adaptable and flexible in a fast‑paced, dynamic work environment.
  • Willing to work off‑hours or weekends when required for projects or emergency support.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader who values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Istanbul, Turkey and be at the forefront of IT support excellence!