Junior Operations Manager

Yandex Türkiye; Konak; On-site; TRY 30,000 - 40,000; Full time

Job summary

A leading technology company in Turkey is seeking a Junior Operations Manager to streamline process optimizations and manage courier relationships. The ideal candidate will have 1-2 years of experience in logistics and strong communication skills in Turkish and English. Responsibilities include managing couriers and analyzing metrics for improvement. This role offers a great opportunity for growth within the organization.

Qualifications

• 1-2 years of previous experience in related fields.
• Proven experience in last-mile delivery and logistics operations.

Responsibilities

• Manage the acquisition of couriers and build relationships with courier companies.
• Develop and optimise operational processes for courier acquisition and partner relations.
• Make data-driven decisions to improve efficiency of last-mile operations.

Skills

Excellent verbal and written communication skills in Turkish and English

Strong negotiating and communication skills

Experience in working with large datasets

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

We are looking for a Junior Operations Manager to join our team. If you are passionate about optimizing processes and ensuring smooth operations, this role is for you. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have 1-2 years of previous experience in related fields.

Responsibilities

• Manage the acquisition of couriers and build relationships with courier companies;
• Develop and optimise operational processes for courier acquisition, planning, support, fleet management and partner relations;
• Analyse customer segments and attract new clients to the service;
• Make data-driven decisions to improve the accuracy, efficiency, safety and optimisation of warehouse and last-mile operations;
• Monitor and analyse key metrics of all courier companies.

Qualifications

• Excellent verbal and written communication skills in Turkish and English; knowledge of Russian is optional;
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint);
• Proven experience in last-mile delivery and logistics express operations, customer service, support or sales;
• Strong negotiating and communication skills, including the ability to interact cross-functionally;
• Ability to conduct a comprehensive analysis of services and products, identifying their strengths and weaknesses;
• Experience in working with large datasets and the ability to derive actionable insights from them.