Helpdesk Assistant

KOBIL GmbH; Fatih; On-site; Confidential; Full time

Job summary

A technology solutions company in Turkey is seeking a Helpdesk Assistant to manage computer systems and provide first-level support. The ideal candidate is a university graduate with a valid driver's license and strong English communication skills. Responsibilities include handling hardware/software issues and device installation for both Kozyatağı and Pendik offices. The company champions agile methodologies and values its employees as key assets.

Responsibilities

• Efficient use of computers and electronic devices for employees.
• Install and keep up inventory for devices.
• Solve hardware and software problems.
• Contact outsource agencies for repairs.
• Follow up on maintenance and repair works.
• Market research and purchasing of devices.
• Responsible for Kozyatağı and Pendik offices.

Skills

Good command of English (Reading/Writing)

Team player

Solution-oriented

Quick decision-making skills

Education

University Graduate

Job description

Be part of a team developing highly available, scalable, and secure Identity and Access Management services using the latest technologies including cloud ready architecture, latest identity protocols and fraud / security prevention. Our UI and services are critical and used by millions of customers. We adopted agile processes to move fast. We consider our people as the most important asset.

We are looking for a Helpdesk Assistant for our office at Kozyatağı/Kadıköy

Tasks

• Carrying out the necessities for the most efficient use of computers, smart phones and all kinds of electronic devices allocated to the company employees and delivering them to the personnel.
• Installation of devices such as phones, computers, laptops, and keeping up inventory entries up to date.
• Solving hardware and software problems encountered by employees in computer environments and providing first level help desk service.
• Contacting necessary outsource agencies for electrical issues, server issues, phone line issues and staying at the office until all the repairs are done.
• Contacting the necessary companies in case of computer technical malfunctions and following up the maintenance and repair works.
• Carrying out market research and purchasing of company devices. (Laptops, Phones etc.)
• The employee will be responsible for both our Kozyatağı and Pendik offices.

Requirements

• University Graduate
• Must have driver's license
• Good command of English (Reading/Writing) is a must
• A good team player, solution-oriented and quick decision-making skills

Benefits

Today, KOBIL solutions are the standard for digital identity and highly secure data technology. Founded in 1986, the ever-expanding KOBIL Group, headquartered in Worms / Germany, is a pioneer in the smart card, one-time password, authentication and cryptography sectors. The focus of the philosophy is to enable a consistent Identity and Mobile Security Management on all platforms and all communication channels. Nearly half of KOBIL’s employees work in development, including leading cryptography specialists. KOBIL plays a key role in the development of new encryption standards. Commerzbank, Dropbox, Airbus, ING, DATEV, German Bundestag, Migros Bank, Societe Generale, UBS, ZDF and many others rely on KOBIL

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email us for other accommodation options.