Guest Experience Agent: Front Office & Concierge

Hilton

Turkey

Remote

TRY 180,000 - 240,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Go Hilton travel program

Paid parental leave

Mental health resources

Job summary

Hilton is looking for a dynamic Guest Services/Front Office professional to join our team. You will support the guest journey from welcoming to farewell while maintaining exceptional service standards across reception, concierge, and the guest service center.

You will ensure accurate data entry in information systems, participate in ongoing trainings, and actively upsell Hilton benefits to maximize guest satisfaction and room revenue. This role is based on-site and requires strong customer focus.

Responsibilities

To provide consistent and superior service, and maintain high service standards
To treat the guest in the best way from Welcoming the guest to farewell
To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors
To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated
To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction
To ensure attendance to internal trainings and meetings
To provide maximum guest satisfaction and profitability on room sales
To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton
To fully perform the Welcome and Farewell of the guests
To inform guests about the hotel
To take over the shift and consider the volume of business for adjustments
To be able to use ONQ system, to set the bills at the end work shift
To be knowledgeable on how to use technical equipment