Global Service Manager

Michael Page Türkiye; Osmangazi; On-site; TRY 50,000 - 70,000; Full time

Job summary

A leading machinery manufacturing company in Turkey is seeking a Customer Success Specialist to establish and maintain customer relationships, analyze feedback, and provide technical support. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer success or account management. Strong communication skills and a customer-focused approach are essential. This role offers a chance to join a reputable organization and drive customer satisfaction.

Qualifications

• Minimum 3 years of experience in customer success, technical support, or account management.
• Technical understanding and ability to translate customer requirements to internal teams.
• Experience in technical industries (e.g., manufacturing, software, electronics).

Responsibilities

• Establish and maintain strong, long-term customer relationships.
• Analyse customer feedback and develop improvement suggestions.
• Track performance indicators such as customer satisfaction.

Skills

Strong communication

Problem-solving

Analytical skills

Customer-focused

Results-oriented

Education

Bachelor's degree in engineering, business administration, or related fields

Tools

CRM systems

MS Office

Job description

About Our Client

A Leading Machinery Manufacturing Company.

Job Description

• Establish and maintain strong, long-term customer relationships.
• Ensure that customers are satisfied and successful in using the company\'s products or services.
• Analyse customer feedback and develop improvement suggestions.
• Identify opportunities for up selling and cross-selling and collaborate with the sales team.
• Provide proactive support to increase product usage and customer satisfaction.
• Track performance indicators such as customer satisfaction, retention, and usage frequency.
• Collaborate with technical teams to ensure fast and effective resolution of customer issues.
• Organise and manage customer training processes.
• Provide support during the on boarding phase to ensure new customers adapt smoothly.
• Create reports and analyse data to identify customer trends and needs.
• Communicate customer expectations and experiences to internal teams.

The Successful Applicant

• Bachelor\'s degree in engineering, business administration, or related fields.
• Minimum 3 years of experience in customer success, technical support, or account management.
• Strong communication, problem-solving, and analytical skills.
• Technical understanding and the ability to translate customer requirements to internal teams.
• Experience using CRM systems and customer support tools.
• Proficiency in MS Office and/or relevant reporting tools.
• Good command of English.
• Customer-focused and results-oriented working style.
• Experience in technical industries (e.g., manufacturing, software, electronics, etc.).
• Experience in process improvement and customer journey design.
• Knowledge of after-sales technical support processes.

What\'s on Offer

Join one of the leading machinery manufacturing companies in Türkiye.