Global Service & Customer Success Leader

Michael Page Türkiye; Osmangazi; On-site; TRY 50,000 - 70,000; Full time

Job summary

A leading machinery manufacturing company in Turkey is seeking a Customer Success Specialist to establish and maintain customer relationships, analyze feedback, and provide technical support. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer success or account management. Strong communication skills and a customer-focused approach are essential. This role offers a chance to join a reputable organization and drive customer satisfaction.

Qualifications

• Minimum 3 years of experience in customer success, technical support, or account management.
• Technical understanding and ability to translate customer requirements to internal teams.
• Experience in technical industries (e.g., manufacturing, software, electronics).

Responsibilities

• Establish and maintain strong, long-term customer relationships.
• Analyse customer feedback and develop improvement suggestions.
• Track performance indicators such as customer satisfaction.

Skills

Strong communication

Problem-solving

Analytical skills

Customer-focused

Results-oriented

Education

Bachelor's degree in engineering, business administration, or related fields

Tools

CRM systems

MS Office

Job description

A leading machinery manufacturing company in Turkey is seeking a Customer Success Specialist to establish and maintain customer relationships, analyze feedback, and provide technical support. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in customer success or account management. Strong communication skills and a customer-focused approach are essential. This role offers a chance to join a reputable organization and drive customer satisfaction.