German Speaking Customer Service Representative (Remote) - R

FH Collective - Academy; Remote; TRY 50,000 - 150,000; Full time

Job summary

A customer service provider is seeking a German-speaking Customer Service Representative, offering a remote work opportunity based from Turkey. This full-time role entails supporting customers via inbound calls and ensuring a positive experience. Candidates should be fluent in German and possess good computer skills. The position includes structured training, a supportive team culture, and a net salary of 30,000 TL with performance bonuses. Career growth is encouraged through mentoring and coaching.

Benefits

Performance bonus up to 20%

Meal card allowance of 4,500 TL

Private health insurance

Double pay on official holidays

Qualifications

• Must be fluent in German at C1/C2 level.
• Must reside in Turkey with eligibility to work from home.
• Must have good computer literacy.

Responsibilities

• Provide support to customers primarily via inbound calls.
• Handle inquiries and resolve customer issues.
• Ensure high-quality service to contribute to customer satisfaction.

Skills

German fluency (C1/C2 level)

Good computer literacy

Job description

Customer Service Representative (German Speaker)

Location: Remote (based in Turkey)

Contract Type: Full-time

About The Role

We are looking for motivated and customer-oriented German-speaking Customer Service Representatives to join our team. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience. This is a long‑term, stable role offering career growth, structured training, and a supportive team culture.

Responsibilities

• Provide support to customers primarily via inbound calls (emails may be added later).
• Handle inquiries.
• Ensure high-quality service and contribute to customer satisfaction.
• Participate in regular team meetings, coaching sessions, and engagement activities.

What We Offer

• Remote work: Work from anywhere in Turkey.
• Salary & Benefits:
  • Net monthly salary of 30,000 TL.
  • Performance bonus of up to 20% (valid until end of 2025).
  • Meal card allowance of 4,500 TL.
  • Private health insurance.
• Career Growth: Mentoring, coaching, and promotion opportunities.
• Additional Perks: Double pay on official holidays (as per labor law).

Work Schedule

• Operating hours: Weekdays between 09:00‑23:00 (Summer until 22:00, Winter until 23:00).
• Rotating shifts (examples):
  • 09:00‑18:00
  • 10:00‑19:00
  • 11:00‑20:00
  • 12:00‑21:00
  • 13:00‑22:00
• Split shift: 09:00‑13:00 / 18:00‑23:00 (every 78 weeks, with 2 days off including one weekend day).
• Weekly days off: Sunday + 1 variable weekday.

Training

• Duration: 2 weeks (weekdays only).
• Hours: 09:00‑18:00 / 10:00‑19:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• German fluency (C1/C2 level) mandatory.
• Residing in Turkey with eligibility to work from home.
• Good computer literacy and ability to handle digital tools.