German-Speaking Customer Service Representative | Remote in Turkey |

FH Collective - Academy; Remote; TRY 50,000 - 150,000; Full time

Job summary

A leading technology retailer is seeking a Work From Home Customer Service Representative fluent in German to support customers across Germany. The role includes assisting with inquiries like returns and stock checks while delivering top-notch service. Benefits comprise a net salary of 30,000 TL, a meal card, private health insurance, and opportunities for career growth. Ideal candidates will have C1/C2 German proficiency and good computer skills. Enjoy flexible remote work from Turkey with Sundays off.

Benefits

Net Salary: 30,000 TL + up to 20% quality bonus

Meal Card (Pluxee): 4,500 TL

Private Health Insurance

Paid public holidays x2

Career growth & mentoring opportunities

Qualifications

• Fluent in German with C1/C2 level proficiency required.
• Ability to work from home in Turkey.
• Good computer skills and smartphone for VPN login.

Responsibilities

• Provide support to customers via inbound calls.
• Handle inquiries such as returns, complaints, and reservations.
• Deliver excellent customer service as part of a long-standing project.

Skills

German proficiency (C1/C2)

Good computer skills

Smartphone usage for VPN

Job description

Work From Home Customer Service Representative (German Speakers)

Do you speak German fluently (C1/C2) and want to grow your career with one of Europe's leading technology retailers?

We're hiring Customer Service Representatives for MediaMarkt & Saturn (MMS) supporting customers across Germany.

What You'll Do

• Provide support to customers via inbound calls (emails may follow).
• Handle inquiries: returns, complaints, product stock checks & reservations.
• Deliver excellent service as part of a stable, long‑standing project.

Why You'll Love It

• Remote work anywhere in Turkey.
• Net Salary: 30,000 TL + up to 20% quality bonus.
• Meal Card (Pluxee): 4,500 TL.
• Private Health Insurance (Mapfre).
• Public holidays paid x2.
• Career growth & mentoring opportunities.

Requirements

• German proficiency (C1/C2).
• Located in Turkey, able to work from home.
• Good computer skills + smartphone for VPN login.

Training: 2 weeks online, weekdays only.

Shifts: Rotating, with Sundays off + 1 variable day.

Apply now and join MediaMarkt & Saturn where stability, growth, and international experience await!