German Speakers Needed | Full-Time Remote in Türkiye

Cross Border Talents; Fatih; Remote; TRY 1,506,024 - 2,008,032; Full time

Benefits offered by this job

Competitive salary

Performance recognition bonuses

Attendance bonuses

Job summary

A leading international company is seeking a German Customer Experience Advisor to deliver exceptional service in Turkey. You will manage customer inquiries and provide insightful, empathetic support handling cancellations and refunds. The role offers a competitive salary, performance-based bonuses, and a structured work week with rotational shifts. If you are passionate about customer service and fluent in German, this is a great opportunity to join a dynamic team.

Qualifications

• Fluent German speakers with experience in customer service.
• Strong communication skills for effective problem-solving.
• Ability to handle complex customer inquiries.

Responsibilities

• Manage and resolve a variety of customer inquiries.
• Provide clear and empathetic support through calls and emails.
• Handle complex issues like cancellations and refunds.

Skills

Fluent in German

Exceptional communication skills

Customer service experience

Job description

German Customer Experience Advisor (C1/C2) | Remote in Turkey

If you are passionate about delivering exceptional customer service and looking for a role with high earning potential, this is your chance! We are looking for fluent German speakers to join our multicultural, stable, and dynamic international team.

Your Key Responsibilities: You will manage and resolve a variety of customer and partner inquiries, ensuring a smooth service experience for everyone involved. This involves handling complex issues like cancellations, changes, refunds, and delivery problems. You will use your excellent communication skills to provide clear, empathetic, and solution-oriented support across calls and emails.

Compensation and Rewards:

• Competitive Salary: A strong monthly base salary is provided.
• Performance Recognition: Earn a monthly Quality Bonus based on key performance indicators (KPIs).
• Attendance Bonuses: Specific projects offer additional bonuses for night shifts and excellent attendance, significantly boosting your monthly income.
• Realistic KPIs: We focus on achievable targets, with no strict AHT (Average Handling Time) requirements, allowing you to prioritize quality.

Work Structure: This is a full-time position with a 5-day work week and 2 rotational days off. Shifts are structured to cover operational hours, including some weekend work and possible late shifts for certain projects.