German Customer Support Specialist in Turkey

BlueView Talent; Remote; TRY 30,000 - 40,000; Full time

Job summary

A leading customer support provider in Turkey is seeking a Customer Support Specialist. You will provide exceptional assistance to customers via various communication channels. The ideal candidate is fluent in German and English, possesses strong analytical and communication skills, and is eager to grow in the customer support field. This position offers competitive salary, performance bonuses, comprehensive insurance, meal allowance, and the option for remote work.

Benefits

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Qualifications

• EU citizenship or valid Turkish residency card.
• Professional, detail-oriented, proactive mindset.
• Eager to learn and grow in the customer support field.

Responsibilities

• Support customers via phone, email, and chat.
• Assist with account changes and technical troubleshooting.
• Maintain organized records of customer interactions.

Skills

Fluent in German (C1/C2 level)

Fluent in English (B2 level)

Strong analytical abilities

Creative problem-solving

Effective communication skills

Job description

Launch Your Career in Lively Turkey!

Start an exciting new chapter in a country known for its rich heritage, vibrant culture, and stunning landscapes. Whether you’re drawn to the fast‑paced spirit of Istanbul, the calm of the seaside, or iconic historical sites, Turkey offers an inspiring setting to grow your customer support career while enjoying a remarkable blend of old and new.

About the Role:

As a Customer Support Specialist, you’ll be the main contact for customers, delivering outstanding assistance with empathy, professionalism, and clear communication. Your patience, people skills, and problem‑solving approach will ensure each customer receives efficient, reliable, and positive support.

Key Responsibilities

• Support customers through phone, email, and chat, answering questions, resolving concerns, and providing high‑quality service
• Share accurate and trustworthy information about products and services
• Assist with account changes, basic technical troubleshooting, and customer requests in a timely manner
• Maintain thorough, well‑organized records of all customer interactions to ensure consistent service standards
• Stay informed about company policies, product updates, and internal guidelines to give dependable support
• Work closely with teammates, exchange knowledge, and suggest improvements to strengthen processes and customer satisfaction

Requirements

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Turkish residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail‑oriented, proactive, and eager to learn and grow in the CS field

Benefits

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well‑being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!