German Customer Support Specialist in Turkey

Cross Border Talents; Remote; TRY 150,000 - 300,000; Full time

Job summary

A leading customer support firm in Turkey is seeking a Customer Support Specialist. The role involves assisting customers via phone, email, and chat, providing accurate information, and maintaining service excellence. Candidates should be proficient in German and have at least one year of customer service experience. Benefits include a competitive salary, performance bonuses, and the flexibility of remote work.

Benefits

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Qualifications

• Minimum 1 year of customer service experience, ideally in call centers or support roles.
• Ability to work efficiently under pressure and manage tasks remotely.
• Turkish Citizenship required.

Responsibilities

• Assist customers via phone, email, and chat by answering questions, resolving issues, and delivering top-quality support.
• Provide clear, accurate, and dependable information regarding products and services.
• Handle account updates, troubleshoot technical concerns, and address requests promptly and effectively.
• Keep detailed and precise documentation of all customer interactions to maintain consistent service excellence.
• Stay up to date on company policies, product changes, and internal procedures to offer informed and reliable assistance.
• Collaborate with team members, exchange insights, and contribute suggestions to enhance processes and overall customer satisfaction.

Skills

Proficiency in German (C1 level)

Proficiency in English (B1 level)

Strong problem-solving skills

Strong multitasking abilities

Excellent communication skills

Job description

Overview

Kickstart Your Career in Vibrant Turkey!

Embark on an exciting professional journey in a country celebrated for its deep history, dynamic culture, and breathtaking scenery. From the bustling energy of Istanbul to peaceful coastal towns and world-famous landmarks, Turkey provides an inspiring backdrop to develop your customer support career while experiencing a unique fusion of tradition and modern life.

About the Role

As a Customer Support Specialist, you will serve as the primary point of contact for clients, offering exceptional assistance with professionalism, clarity, and empathy. Your communication skills, patience, and problem-solving mindset will help ensure every customer receives a smooth, efficient, and positive service experience.

Responsibilities

• Assist customers via phone, email, and chat by answering questions, resolving issues, and delivering top-quality support
• Provide clear, accurate, and dependable information regarding products and services
• Handle account updates, troubleshoot technical concerns, and address requests promptly and effectively
• Keep detailed and precise documentation of all customer interactions to maintain consistent service excellence
• Stay up to date on company policies, product changes, and internal procedures to offer informed and reliable assistance
• Collaborate with team members, exchange insights, and contribute suggestions to enhance processes and overall customer satisfaction

Qualifications

• Proficiency in German (C1 level)
• Proficiency in English (B1 level)
• Turkish Citizenship
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

Benefits

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home