German Customer Support Specialist in Turkey

Cross Border Talents; Remote; TRY 150,000 - 300,000; Full time

Job summary

A dynamic customer support company in Turkey is seeking a Customer Support Specialist. You will assist customers through various communication channels, ensuring a positive service experience. Candidates must be proficient in German (C1 level) and English (B1 level) and have at least 1 year of customer service experience. This role offers a competitive salary, performance bonuses, and the flexibility of remote work.

Benefits

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Qualifications

• Minimum 1 year of customer service experience, ideally in call centers or support roles.
• Ability to work efficiently under pressure and manage tasks remotely.
• Turkish Citizenship required.

Responsibilities

• Assist customers via phone, email, and chat by answering questions, resolving issues, and delivering top-quality support.
• Provide clear, accurate, and dependable information regarding products and services.
• Handle account updates, troubleshoot technical concerns, and address requests promptly and effectively.

Skills

Proficiency in German (C1 level)

Proficiency in English (B1 level)

Strong problem-solving skills

Multitasking abilities

Communication skills

Job description

Kickstart Your Career in Vibrant Turkey!

Embark on an exciting professional journey in a country celebrated for its deep history, dynamic culture, and breathtaking scenery. From the bustling energy of Istanbul to peaceful coastal towns and world-famous landmarks, Turkey provides an inspiring backdrop to develop your customer support career while experiencing a unique fusion of tradition and modern life.

About the Role:

As a Customer Support Specialist, you will serve as the primary point of contact for clients, offering exceptional assistance with professionalism, clarity, and empathy. Your communication skills, patience, and problem-solving mindset will help ensure every customer receives a smooth, efficient, and positive service experience.

Key Responsibilities:

• Assist customers via phone, email, and chat by answering questions, resolving issues, and delivering top-quality support
• Provide clear, accurate, and dependable information regarding products and services
• Handle account updates, troubleshoot technical concerns, and address requests promptly and effectively
• Keep detailed and precise documentation of all customer interactions to maintain consistent service excellence
• Stay up to date on company policies, product changes, and internal procedures to offer informed and reliable assistance
• Collaborate with team members, exchange insights, and contribute suggestions to enhance processes and overall customer satisfaction

Requirements:

• Proficiency in German (C1 level)
• Proficiency in English (B1 level)
• Turkish Citizenship
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!