GALERİ RESORT HOTEL

Galeri Resort Hotel; Muratpaşa; On-site; TRY 150,000 - 300,000; Full time

Job summary

A 5-star resort hotel in Turkey is seeking a Guest Relations Officer for 2025 and beyond. The ideal candidate will be fluent in both German and English, maintain a professional demeanor, and possess a cheerful attitude. Key responsibilities include greeting guests, resolving issues, and ensuring satisfaction. The position offers accommodation, coverage of travel expenses, and a salary of 600 Euros.

Benefits

Travel expenses covered

Accommodation provided

Access to guest amenities

Socialization opportunities with guests

Salary of 600 Euros

Qualifications

• Fluency in both German and English is required.
• Attention to physical appearance.
• Professional attitude is a must.
• Should be polite and cheerful.

Responsibilities

• Greet guests with a friendly smile.
• Listen carefully to requests and complaints.
• Coordinate with departments to resolve issues.
• Monitor guest accommodation experiences.
• Respond to special requests effectively.

Skills

Fluent in German

Fluent in English

Professional appearance

Polite and cheerful demeanor

Job description

Our 5-star hotel, located in a resort in Okurcalar / Alanya / Antalya / Turkey, has been serving the tourism sector for 30 years. We are looking for a Guest Relations Officer to work with us in 2025 and the years to come.

Responsibilities

• Greet guests with a friendly smile.
• Listen carefully to all requests and complaints from guests and provide solutions.
• Communicate with relevant departments to resolve complaints.
• Maintain a professional and polite attitude while resolving guests\' issues.
• Regularly monitor guests\' accommodation experiences.
• Measure guest satisfaction through surveys, feedback, and direct communication.
• Respond quickly and accurately to guests\' special requests (e.g., room preferences, additional services, etc.).
• Prepare surprises for guests on special occasions (birthdays, anniversaries, etc.).
• Coordinate with other departments to ensure guests\' needs are met.
• Oversee the seamless delivery of services such as room service, housekeeping, and restaurant services.
• Provide guests with information about hotel facilities, activities, or the surrounding area.
• Respond quickly and effectively to emergencies guests may encounter (health issues, accidents, etc.).
• Ensure the safety of guests during crisis situations and guide them appropriately.

Requirements

• Be fluent in both German and English,
• Pay attention to physical appearance,
• Be professional,
• Be polite and cheerful.

Benefits

• All travel expenses (round-trip to Turkey) will be covered by our hotel.
• Accommodation will be provided within the hotel.
• You will have access to certain guest amenities at the hotel.
• Opportunities to have tea or coffee and socialize with guests will be available.
• A salary of 600 Euros will be paid.

Please leave a phone number where we can contact you for an interview when applying. We can discuss the details during the interview.