Future Opening: Automotive Service Advisor

Point S Tire and Auto Service; Tire; On-site; TRY 1,757,142 - 2,342,857; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan

Paid time off

Employee discounts

Free uniforms

Job summary

A leading tire and auto service provider in Turkey is looking for a Service Advisor to enhance customer satisfaction by recommending services and managing communication between customers and service technicians. The ideal candidate should have excellent communication skills, a valid driver's license, and a passion for automotive service, ensuring customers receive optimal care for their vehicles. Competitive pay and opportunities for advancement are offered.

Qualifications

• Willingness to pursue TIA certification with company support.
• Valid driver’s license and acceptable driving record.
• Experience in a customer service role, ideally in automotive.

Responsibilities

• Perform duties and skills of a Service Advisor.
• Conduct an in-depth inspection of the customer's vehicle.
• Provide accurate cost estimates for services.

Skills

Customer service

Communication

Automotive knowledge

Multi-tasking

Education

High School Diploma or Equivalent

Vocational training in automotive repair or tire technology

Tools

POS software

Appointment scheduling software

Job description

4 days ago Be among the first 25 applicants

• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits are available after 90 days
• Competitive wages
• 401(k) savings plan
• Company parties
• Employee discounts
• Free uniforms
• Paid time off
• Vision insurance
• Stable working hours

Responsive recruiter

Job Summary

Are you ready to join the winning team? At Tire Factory Point S, our team has a common goal of providing exceptional service to our customers while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with Service Managers, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, and Basic Mechanical.

Responsibilities

• Perform All Duties and skills of a Service Advisor
• Understand the skills and processes of Service Technician II ( & Commercial)
• Conduct an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues
• Document the customer's concerns and collect relevant information
• Recommend tires and basic services based on the vehicle's condition and the customer's concerns
• Provide clear explanations of recommended tires and services, including costs and timeframes
• Provide customers with accurate cost estimates for proposed tires and basic services
• Schedule tires and basic mechanical service
• Communicate with service technicians and customers at a higher level
• Suggest preventive maintenance services and upsell additional services when appropriate
• Educate customers about the importance of routine maintenance
• Order necessary tires for customers
• Understand inventory and ensure the availability of required tires
• Educate customers on tire and basic service best practices and answer questions

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field are a plus
• Willingness to pursue TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
• Experience or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
• Strong focus on delivering high‑quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software
• Ability to upsell services and products based on vehicle condition and customer needs

Company Overview

Are you ready to join the winning team? At Tire Factory Point S, our team has a common goal of providing exceptional service to our customers while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Compensation: $30.00 - $40.00 per hour