Front Desk & Guest Experience Specialist

Accor Hotels; Zeytinburnu; On-site; TRY 30,000 - 45,000; Full time

Job summary

A worldwide hospitality leader in Turkey seeks a Receptionist to manage reception processes and handle guest requests. Ideal candidates will be graduates of Tourism and Hospitality programs, experienced in front office roles, and possess strong English communication skills. The role requires a proactive approach to service quality and the ability to work in shifts. Join the team and contribute to a friendly and satisfying guest experience.

Qualifications

• Experienced in Front Office.
• Aiming to continuously improve service quality.
• Enjoys analysis.
• Embraces a friendly and smiling service approach.
• Open to communication.
• Able to work in shifts.
• Respects guest privacy.
• For male candidates, completed military service.

Responsibilities

• Manage and carry out reception processes, responding to guests' requests and complaints.
• Handle reservation procedures.

Skills

Strong written and verbal communication skills in English

Proficient in MS Office programs

Proficient in Opera system

Result-oriented and proactive

Enjoys problem-solving

Enjoys working within a team

Education

Graduated from Vocational School or University departments of Tourism and Hospitality

Job description

A worldwide hospitality leader in Turkey seeks a Receptionist to manage reception processes and handle guest requests. Ideal candidates will be graduates of Tourism and Hospitality programs, experienced in front office roles, and possess strong English communication skills. The role requires a proactive approach to service quality and the ability to work in shifts. Join the team and contribute to a friendly and satisfying guest experience.