Front Desk Clerk

Hilton Worldwide, Inc.; Şişli; On-site; TRY 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Front Desk Clerk in Istanbul. The role requires exceptional customer service, strong communication skills, and teamwork. Responsibilities include managing guest check-ins and maintaining high service standards. Join an innovative organization with extensive training and benefits including health insurance and discounted hotel stays.

Benefits

Health Insurance after 6 months

Discounted hotel stays

Free laundry for business attire

Unlimited training opportunities

Qualifications

• Demonstrated passion for hospitality and delivering exceptional guest experiences.
• Integrity in decision-making and adherence to ethical standards.
• Effective teamwork and collaboration with colleagues.

Responsibilities

• Provide consistent and superior service to guests.
• Manage guest check-in and check-out processes.
• Ensure data accuracy in information systems.

Skills

Strong problem solving skills

Strong communication and negotiation skills

Ability to adapt quickly

Enthusiasm as part of a team

Job description

Job Description

Job Number

Front Desk Clerk (HOT0C2YW)

Work Locations

Hilton Istanbul Bosphorus, Cumhuriyet Caddesi Harbiye, Harbiye-Istanbul 34367

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Benefits

• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
• 50% discount on personal food & beverage consumption in the hotels.
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

As a Front Desk Clerk, you would be responsible for performing the following tasks to the highest standards:

• Provide consistent and superior service, and maintain high service standards
• Treat guests from welcoming to farewell
• Ensure organization and workflow that enables Reception, Guest Service Centre and Concierge to work in coordination with minimum errors
• Ensure that the data received from guests and entered into the Information systems are full and free of any error; ensure the data is updated
• Be fully knowledgeable to provide continuous and eternal guest satisfaction
• Attend internal trainings and meetings
• Provide maximum guest satisfaction and profitability on room sales
• Upsell through presenting guests the Hilton advantages to enable them to enjoy Hilton
• Fully perform the Welcome and Farewell of the guests; inform guests about the hotel
• Take over the shift and consider the volume of business for adjustments
• Use ONQ system, set the bills at the end of the work shift
• Be knowledgeable on how to use technical equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. We look for demonstration of these values:

• Hospitality – We are passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We are leaders in our industry and in our communities.
• Teamwork – We are team players in everything we do.
• Ownership – We are the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

If your values match ours, we also look for your ability to:

• Adapt quickly to different situations
• Exude bags of energy and enthusiasm in working as part of a team.
• Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate
• Strong communication and negotiation skills (all levels of management and external customers)

Job

Guest Services, Operations, and Front Office