Forward Deployed Engineer (2 openings)

present of AI; Fatih; Presencial; TRY 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Freya seeks a hands-on engineer to translate customer processes into live voice agents, integrating APIs and connecting systems at the edge of production. You will fix issues during live operation and explain outcomes to both technical and business stakeholders in Turkish and English.

The role focuses on reviewing conversations, refining workflows, and delivering reliable voice AI solutions within regulated, call-heavy environments.

Formación

• Turn customer processes into live voice agent workflows.
• Debug across multiple systems and APIs.
• Explain technical concepts to both tech and business audiences.

Responsabilidades

• Build and debug software near customer environments.
• Trace issues across systems and APIs.
• Present clear updates in Turkish and English.

Conocimientos

API integration

Debugging

Conversational AI

Turkish & English

Delivery ownership

Descripción del empleo

The role is a hands-on engineering job that sits next to customers. It covers turning a customer's process into a working voice agent, connecting their systems through APIs, and fixing problems once the system is live. A strong candidate can build and debug software, trace issues across several systems, and explain things clearly to both technical and business people in Turkish and English.

How it fits the AI era

Voice AI is changing how banks and insurers handle routine calls, so much of the work here is shaping how an AI assistant behaves on real conversations. Reviewing failed calls and refining workflows becomes a core engineering task. What stays human is understanding what a customer team really needs, judging what a good call sounds like, and taking responsibility for the result.

How it builds AI experience

This role offers direct experience putting speech and language models into live production calls, including setups inside a customer's own infrastructure. Someone could prepare by building a small voice agent that calls an API, then testing it with messy, realistic conversations and noting where it breaks. Working with finance and insurance customers adds practice with the demands of regulated, call-heavy businesses.

Worth showing

• API integration projects
• Debugging across systems
• Conversational AI prototypes
• Clear Turkish and English communication
• Owning work through delivery

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Freya

Voice AI agents that answer and make business phone calls for banks, insurers and other call‑centre‑heavy companies, with Turkish among its supported languages.