(fluent Dutch) Customer Support Consultant (Türkiye, remotely)

SupportYourApp; Remote; TRY 150,000 - 300,000; Full time

Job summary

A global Support-as-a-Service company is seeking a proactive Support Specialist to deliver outstanding customer support through various channels, including phone and chat. The ideal candidate will have excellent Dutch communication skills and at least six months of customer support experience. This role offers a fixed schedule from Monday to Friday and the opportunity to work remotely. Join a multicultural team and enjoy generous benefits while contributing to client satisfaction.

Benefits

Fixed schedule

Fully remote work opportunity

Inclusive international environment

Compensation in USD

Rewards for referrals

Focus on self-development

No time-tracking requirements

Qualifications

• At least C1 level in spoken and written Dutch.
• Experience in customer support for at least 6 months.
• Personal computer with at least 8 GB of RAM.

Responsibilities

• Deliver outstanding customer support via phone calls, chats and emails.
• Build strong and lasting customer relationships.
• Maintain a deep understanding of client solutions and meet KPIs.

Skills

Excellent Dutch communication skills

English communication skills (B2 level)

Experience with Google Suite

Tech-savvy

Positive attitude

Job description

Who are we?

SupportYourApp is a global Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Great SaaS, software, or hardware solutions await you in a multicultural and multilingual ecosystem.

What You Will Do

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross‑functional specialists

What you need to succeed in this role

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience with Google Suite
• Experience in customer support for at least 6 months
• Tech‑savvy
• Positive, proactive and responsible attitude
• Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

• Experience in sales
• Experience with CRM systems

Benefits

• Fixed schedule: Monday‑Friday, 1 PM‑9 PM, Türkiye time
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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