Field Services Specialist

iSoftStone, Inc.; Konak; On-site; TRY 180,000 - 240,000; Full time

Job summary

iSoftStone, Inc. in Izmir, Türkiye, is seeking a Field Services Specialist to provide onsite IT end-user support across sites.

You will handle incident resolution, installation, maintenance, and troubleshooting of IT systems and devices, with the ability to travel between sites. The role requires 3+ years in field IT support, strong knowledge of Windows and MacOS, mobile devices, printers, and basic networking, plus ITSM experience (ServiceNow).

Qualifications

• 3+ years of hands-on field IT support experience.
• Knowledge of Windows, macOS, mobile devices, printers, and basic networking.
• Experience with hardware replacement, imaging, configuration, and end-user support.
• Ability to travel between sites and work onsite.
• ITSM experience using ServiceNow or equivalent for ticket handling.
• Basic English reading and writing for documentation.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and configuration guidance.
• Manage lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after-hours or escalation support for plant-critical issues when required.

Skills

Windows

MacOS

Mobile devices

Printers

Network troubleshooting

ITSM tools (ServiceNow)

End-user support

Vendor coordination

Documentation in English

Travel between sites

Education

Microsoft MCP/MCSA

Tools

ServiceNow

Job description

Field Services Specialist

Turkiye, İzmir | On-Site | Full-Time |

ABOUT THE ROLE

We are looking for a IT Support Specialist to provide onsite support. The role focuses on field support operations providing end user support and related devices.

WHAT WE ARE LOOKING FOR

• Minimum 3+ years of hands-on field IT support experience
• Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting
• Experience with hardware replacement, imaging, configuration, and end-user support
• Ability to travel between sites and work in onsite environments
• Experience using ITSM tools (ServiceNow or equivalent) for ticket handling
• Basic English reading and writing skills for documentation and vendor coordination
• Relevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus

WHAT YOU WILL DO

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics
• Participate in IT projects, new site openings, hypercare activities, and special initiatives
• Provide after-hours or escalation support for plant-critical issues when required

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.