E-Commerce Support Specialist (German Speaker Remote)

Cross Border Talents; Remote; TRY 1,722,000 - 2,461,000; Full time

Job summary

A leading customer service company is seeking candidates to assist online shoppers from the DACH region with their orders, deliveries, and returns. This remote position involves managing inquiries via email and chat while maintaining high service standards. Candidates should be fluent in German and competent in English, with a background in e-commerce or retail preferred. Attractive benefits include discounts and an annual performance bonus.

Benefits

Employee discounts

Health and lifestyle benefits

Annual performance bonus

Qualifications

• Fluent in German at C2 level.
• Strong English communication skills at C1 level.
• Experience in e-commerce or retail is beneficial.

Responsibilities

• Manage e-commerce inquiries via email and chat.
• Resolve delivery or refund issues.
• Maintain excellent service standards.

Skills

German C2

English C1

Job description

About the Role: Assist online shoppers from the DACH region with orders, deliveries, and returns.

Responsibilities

• Manage e-commerce inquiries via email and chat
• Resolve delivery or refund issues
• Maintain excellent service standards

Requirements

• German C2, English C1
• Previous e-commerce or retail experience a plus

What We Offer

• Remote position
• Employee discounts and perks
• Annual performance bonus

• Health and lifestyle benefits

Join Us!

If you're passionate about helping people and want to build a career in an international company, we’d love to hear from you!

Apply now or send your CV in English to [e-mail] and become part of a friendly, global customer experience team based in beautiful Turkey.