Duty Manager - Hilton Istanbul Bomonti Hotel & Conference Center

Hilton; Şişli; On-site; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Private Health Insurance

Go Hilton discount

Indoor Parking Privileges

Complimentary Dry Cleaning

Monthly Transportation Fee

Complimentary Shuttle Bus

Food & Beverage Discount

Paid Paternity Leave

Nursing hours extension

Job summary

Hilton Istanbul Bomonti Hotel & Conference Center is seeking a Duty Manager to greet guests, manage the lobby, and resolve issues with a focus on VIP and long-stay guests. You will lead the front desk interactions, ensure service excellence, and coordinate responses with other teams to maintain first impressions.

The ideal candidate has 2+ years in a supervisory hotel role, fluent English, strong IT and cash-handling skills, and proven leadership.

Qualifications

• Minimum 2 years as a Duty Manager or in a similar supervisory role in hotels.
• Fluent English; additional languages are an asset.
• High level IT proficiency and familiarity with hotel systems.
• Strong leadership, interpersonal and communication skills.
• Accountable, resilient and committed to guest service.
• Flexible to adapt to various work situations and shifts.
• Experience with Front Office Management Systems and cash handling.

Responsibilities

• Occupy the hotel lobby and public areas during busy times.
• Engage Guests in conversation and provide general assistance.
• Manage, record, and resolve promptly all Guest complaints.
• Meet and greet VIP Guests and major corporate clients on arrival.
• Coordinate services and facilities for long-stay Guests.
• Understand credit procedures and ensure they are applied.
• Stay current with hotel products, policies and emergency procedures.
• Monitor Guest satisfaction reports and implement improvements.
• Handle emergencies and health and safety procedures as required.

Skills

Leadership

Communication

Customer service

Teamwork

Flexibility

IT proficiency

Front Office experience

Cash handling

English fluent

Self-management

Tools

Front Office Management Systems

Job description

Job Identification: 214048

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Job Title : Duty Manager

Work Location : Hilton Istanbul Bomonti Hotel & Conference Center

Reporting To : Director of Front Office

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Who are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 2 years of experience as a Duty Manager or in a similar supervisory role within the hotel industry
• Fluent English; additional languages are an asset.
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What's in it for me?

• Career and development opportunities in Hilton Hotels Worldwide
• Competitive Salary & Wages
• Private Health Insurance
• “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
• Indoor Parking Privileges
• Complimentary Dry Cleaning for Business Attire
• Monthly Transportation Fee
• Complimentary Shuttle Bus
• 50% discount on personal food & beverage consumption in the sister hotels.
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)
• 14 days paid paternity leave
• Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.