Dutch Speaking Customer Service Representative (Remote) - R

FH Collective - Academy; Remote; TRY 50,000 - 150,000; Full time

Job summary

A remote support organization is seeking a Dutch-speaking Customer Service Representative based in Turkey. In this role, you will assist customers with inquiries and provide solutions, ensuring high service standards. The position offers remote work flexibility, competitive compensation, and opportunities for career growth. Ideal candidates will have strong fluency in Dutch and excellent problem-solving skills.

Benefits

Net monthly salary of 42,000 TL

Attendance bonus of 5,000 TL

Quality bonus up to 10% of salary

Meal card allowance of 4,500 TL

Private health insurance

Career growth opportunities

Double pay on official holidays

Team celebrations and performance rewards

Qualifications

• Fluency in Dutch (C1/C2 level) is mandatory.
• Must reside in Turkey and able to work remotely.
• Strong computer literacy and problem-solving skills.

Responsibilities

• Support customers via inbound calls.
• Handle requests efficiently.
• Deliver outstanding customer service.
• Participate in team meetings and coaching sessions.

Skills

Fluency in Dutch (C1/C2 level)

Strong computer literacy

Problem-solving skills

Job description

Customer Service Representative (Dutch Speaker)

Location: Remote (based in Turkey)

Contract Type: Full-time

About The Role

We are looking for Dutch‑speaking Customer Service Representatives to join our remote support team. In this role, you will assist customers with their inquiries, provide solutions, and ensure excellent service standards are maintained. This is a stable, long‑term opportunity with strong growth and career development potential.

Responsibilities

• Support customers via inbound calls (emails may be added later).
• Handle requests.
• Deliver outstanding customer service to maintain high satisfaction levels.
• Take part in team meetings, coaching sessions, and feedback programs.

What We Offer

• Remote work: Work from anywhere in Turkey.
• Salary & Benefits:
  • Net monthly salary of 42,000 TL.
  • Attendance bonus of 5,000 TL (with full shift compliance, valid until end of 2025).
  • Quality bonus up to 10% of salary.
  • Meal card allowance of 4,500 TL.
  • Private health insurance (employee only).
• Career Growth: Mentoring, coaching, and clear promotion paths.
• Additional Perks: Double pay on official holidays, team celebrations, and performance rewards.

Work Schedule

• Operating hours: 09:00‑20:00 CET (Summer), 09:00‑21:00 CET (Winter).
• Rotating shifts: 09:00‑18:00, 10:00‑19:00, 11:00‑20:00, 12:00‑21:00, 13:00‑22:00.
• Daily schedule includes a 1‑hour break.
• Days off: 2 per week (Sunday fixed + 1 variable day).
• Public holiday shifts are required (paid at 2× rate by law).

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:00‑18:00 or 10:00‑19:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Fluency in Dutch (C1/C2 level) mandatory.
• Residing in Turkey and able to work remotely.
• Strong computer literacy and problem‑solving skills.