Customer Support Specialist (Turkish Speaker) Relocation to Lisbon

Velenosi & Meredith Consulting; Remote; TRY 1,468,000 - 1,958,000; Full time

Job summary

A consulting firm is seeking a Customer Support Specialist (Turkish Speaker) to assist small and medium businesses in the online advertising sector. This role involves providing exceptional support through multiple channels and requires a native Turkish speaker with B2-level English proficiency. Relocation to Lisbon is supported with a relocation package. The ideal candidate should have at least one year of customer service experience and strong communication skills.

Benefits

Relocation package

Opportunity to work in a dynamic industry

Qualifications

• Native Turkish speaker with B2-level English proficiency required.
• 1+ year of experience in customer service or a similar support role.
• Familiarity with online advertising and social media platforms is important.

Responsibilities

• Assist clients in scaling their businesses across digital advertising platforms.
• Provide pre- and post-sales support for self-service advertising products.
• Analyze customer trends and resolve common issues.

Skills

Native Turkish speaker

B2-level English proficiency

1+ year of customer service experience

Familiarity with online advertising

Strong communication skills

Job description

Customer Support Specialist (Turkish Speaker) Relocation to Lisbon

We are looking for a Customer Support Specialist (Turkish Speaker) to support small and medium-sized businesses (SMBs) in the online and digital advertising sector. You will play a crucial role in helping businesses grow by providing exceptional support across multiple channels, including chat, email, and phone.

Employment Type: Full-time
Work Schedule: 40 hours per week on a rotational shift (Monday to Friday: 7:00 AM – 7:00 PM, Saturday and Sunday: 8:00 AM – 6:00 PM)
Probation Period: 1 month before contract confirmation
Relocation Package: Available

Responsibilities

• Assist clients in scaling their businesses across different digital advertising platforms.
• Provide pre- and post-sales support for self-service advertising products.
• Offer product and tool support to enhance the customer experience.
• Analyze customer trends and resolve common issues.
• Gather product feedback from clients and share insights with the engineering team.
• Communicate proactively with clients, offering guidance on best practices and optimizing their use of our solutions.

Qualifications

• Native Turkish speaker with B2-level English proficiency.
• 1+ year of experience in customer service or a similar support role.
• Familiarity with online advertising and social media platforms.
• Strong verbal, written, and listening communication skills.
• Quick learner with the ability to adapt to evolving client needs.

Why Join Us?

• Opportunity to work in a dynamic and growing industry.
• Relocation package available for candidates moving to the job location.

If you meet the qualifications and are excited about this opportunity, we'd love to hear from you!