Customer Support Specialist (German Speaking Remote)

Cross Border Talents; Remote; TRY 1,270,000 - 2,118,000; Full time

Job summary

A global customer service provider is looking for a remote customer support agent to assist German-speaking clients. Your role will include handling inquiries through various channels, resolving account and billing issues, and contributing to service enhancement. The ideal candidate has a passion for helping people, is fluent in German and English, and has prior customer service experience. Join our friendly global team while working from beautiful Turkey.

Benefits

Fully remote role

Paid training

Competitive salary

Health and lifestyle benefits

Monthly bonus

Qualifications

• Strong communication skills in German and English.
• Customer service experience preferred.
• Willingness to work remotely.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Resolve account and billing queries.
• Contribute to service improvement.

Skills

Fluent in German (C2)

Fluent in English (C1)

Customer service experience

Job description

About the Role

Join our remote team supporting German-speaking clients. Handle inquiries via phone, email, and chat while maintaining outstanding service standards.

Responsibilities

• Resolve account, billing, and general service queries
• Escalate complex cases to higher-level support
• Keep accurate records in CRM
• Contribute to continuous service improvement

Requirements

• German C2, English C1
• Based in Turkey
• Customer-service or contact-center experience preferred

What We Offer

• Fully remote role + paid training
• Competitive salary + monthly bonus
• Health and lifestyle benefits

Join Us!

If you're passionate about helping people and want to build a career in an international company, we love to hear from you! Apply now or send your CV in English to [e-mail] and become part of a friendly, global customer experience team based in beautiful Turkey.