Customer Support Advisor (German & English Speaker)!

Global People Sphere; Remote; TRY 150,000 - 300,000; Full time

Job summary

A leading customer support firm is seeking a Customer Support Advisor fluent in German and English to assist users of a major digital platform remotely from Turkey. The role involves handling technical inquiries, account issues, and providing support through various channels including chat and email. Candidates should be passionate about customer service and problem-solving. Compensation includes a net salary of 33,000 TL, a quality bonus, and meal allowance.

Benefits

Quality Bonus

Meal Allowance (Pluxee)

Private Health Insurance (Mapfre ÖSS)

Qualifications

• Passionate about helping customers and solving problems.
• Able to communicate effectively in German and English.

Responsibilities

• Assist users with technical questions.
• Support account and login issues.
• Handle subscription-related inquiries.
• Provide content or service guidance.

Skills

Customer service

Problem-solving

Fluent German (C1+)

Fluent English

Job description

We're Hiring! Customer Support Advisor (German + English Speaker)

Remote, Turkey | Full-Time

Are you passionate about helping customers and solving problems?

Do you speak German at C1+ level and want to work in a dynamic international environment?

We are looking for a Customer Support Advisor to assist users of a major global digital platform across multiple support channels.

About The Role

As a Customer Support Advisor, you will support users with:

• Technical questions
• Account and login issues
• Subscription‑related inquiries
• Content or service guidance

Support is delivered through a combination of Calls, Chat, Email, and Social Media.

(You will not handle two live or two offline channels at the same time.)

This is a remote position, open to candidates based anywhere in Turkey.

Equipment Provided

• Laptop
• Monitor

Language Requirement

German C1+ level

Support Channels

Live Support:

• Chat
• Voice Calls

Offline Support:

• Email
• Social Media

To support Social Media channels, an internal assessment is required.

Training & Assessments

Training: 10 business days, delivered online.

Compensation & Benefits

Net Salary: 33,000 TL

Quality Bonus: 10%

Meal Allowance (Pluxee): 4,500 TL

Private Health Insurance: Mapfre ÖSS

Ready to join us?

If you're a motivated German‑speaking professional looking to grow your career in customer support, we'd love to hear from you!

Send your CV or contact us for more information.