Customer Success Specialist

Digitopia; Beyoğlu; Hybrid; TRY 2,145,000 - 3,005,000; Full time

Job summary

A forward-thinking consulting firm is seeking a Customer Success Specialist to enhance customer outcomes in a hybrid role. This position demands a proactive individual with at least 5 years of relevant experience, capable of managing customer relationships and driving business results. Candidates should excel in communication and have a willingness to embrace generative AI tools. The firm offers a supportive culture with flexible working arrangements and competitive pay tied to performance.

Benefits

Competitive salary with stock options

Access to courses and conferences

Flexible working hours

Generous paid time off

Supportive and diverse culture

Qualifications

• Minimum 5 years of experience in Customer Success or management consulting.
• Proven track record in managing customer relationships.
• Strong communication skills, both written and verbal, in English.

Responsibilities

• Act as the primary liaison for customers and partners.
• Drive onboarding, ensuring smooth integration.
• Run regular check-ins to assess customer needs.
• Develop success plans to enhance satisfaction and retention.
• Provide training and support to help customers succeed.
• Analyze customer data to improve outcomes.
• Contribute insights for product and delivery improvements.

Skills

Customer Success Management

Relationship Building

Data Analysis

Communication Skills

GenAI Fluency

Job description

Customer Success Specialist
Location: Hybrid (Istanbul) | Full-time | Turkish Citizenship Required

✨ We’re on a mission

Digitopia is reinventing consulting. We help the world’s most ambitious organizations of the world to #transformbetter. As creators of the Impact Platform and maturity frameworks, we enable companies to benchmark their digital and AI capabilities, gain strategic clarity, and drive continuous improvement. Now we’re becoming an AI‑first business and provide unmatched value to our customers.

To fuel this growth, we’re looking for a Customer Success Specialist who will turn customer outcomes into long‑term success stories by owning relationships, driving adoption, and unlocking expansion opportunities.

What success looks like

You’ll be the person who makes customers and partners successful, confident, and growing with Digitopia. That means:

• Seamless onboarding and adoption
• Strong executive and stakeholder relationships
• Proactive check‑ins that surface risks and opportunities early
• Measurable impact: retention, satisfaction, and expansion

Your work will directly shape customer experience and help Digitopia become the global gold standard in digital and maturity measurement and AI‑augmented consulting.

What you’ll do

• Own customer & partner relationships: Act as the primary liaison between Digitopia and external stakeholders; build trust and long‑term partnerships.
• Drive onboarding & adoption: Collaborate with cross‑functional teams to ensure smooth onboarding, integration, and time‑to‑value for new customers and partners.
• Run regular check‑ins: Understand needs, address concerns, identify upsell/cross‑sell opportunities, and support mutual growth.
• Create success plans: Develop and execute strategies that increase satisfaction, retention, and business expansion.
• Enable through training & support: Provide guidance, best practices, and resources to help customers/partners succeed.
• Use data to improve outcomes: Analyze partner performance and customer usage signals; work with internal teams to optimize processes and hit shared targets.
• Be a voice of the customer: Contribute to thought leadership by engaging both customers and internal teams, bringing insights that improve product and delivery.

What makes you a great fit

• Minimum 5 years of experience in Customer Success and/or management consulting.
• Proven track record managing customer & partner relationships and driving business results (retention, growth, satisfaction).
• GenAI fluency: You’re comfortable with generative AI tools and excited by the potential of agentic AI solutions to automate everyday tasks.
• Growth mindset: You’re a learner, unlearner and relearner, ready to navigate ambiguity and keep evolving.
• High energy & ownership: You’re proactive, hard‑working, and thrive in fast‑paced environments; bringing “explosive energy” and a get‑things‑done attitude.
• Excellent communication skills in English (written & verbal) with strong interpersonal presence.

Bonus points for

• Training & enablement: You’ve coached customers/partners and enjoy enabling teams to succeed.
• Data‑driven mindset: You’ve used partner/customer performance data to spot risks, optimize processes, and improve outcomes.
• Thought leadership: You’re comfortable driving best practices by engaging both customers/partners and internal teams.
• Responsibility & taking initiative: Anything that delights customers and adds mutual value to customers and us, you are able to ideate, distinguish, and execute.

What’s in it for you

• Impact from Day 1: You’ll shape customer outcomes that executives rely on globally.
• Continuous growth: We fund courses, conferences and internal hackathons. You’ll have access to mentorship and cutting‑edge GenAI tools.
• Hard‑working, high‑bar culture: Ambitious goals, strong ownership, and real team support.
• Balanced flexibility: Enjoy hybrid working, flexible hours and generous paid time off.
• Supportive culture: We’re a diverse, international team that values authenticity and bold ideas. We celebrate wins together and learn from failures, fast.
• Long‑term rewards: Competitive salary with stock options tied to your lasting impact.

Ready to make customers #transformbetter?
Apply now. We would love to meet you, if you’re the one!