Customer Service Supervisor: End-to-End Order Lead

7347-Johnson and Johnson Sihhi Malzeme Sanayi Ve Ticaret Limited Sirketi Legal Entity; Fatih; On-site; TRY 450,000 - 650,000; Full time

Job summary

Johnson & Johnson Innovative Medicine in Istanbul, Türkiye seeks a Customer Service Supervisor to oversee order management and customer service activities. The role spans coordinating with Sales Operations, Quality, Finance, Planning, Regulatory, and logistics to ensure seamless processes and compliance.

Strong analytical and project management skills are required, with fluency in English and Turkish. The successful candidate will lead a customer-centric team, manage inquiries and complaints,

Qualifications

• Bachelor or higher in science/engineering or technical field.
• Fluent in English and Turkish, strong written and verbal communication.
• Experience in customer service and project management; SAP knowledge a plus.

Responsibilities

• Collaborate with Sales Operations, Quality, Finance, Planning, Regulatory, and logistics to support order management and customer service.
• Lead end-to-end order lifecycle management and serve as the primary contact for inquiries and complaints.
• Support compliance standards, audits, and cross-functional process improvements to drive efficiency.

Skills

Fluent English

Turkish language

Analytical skills

Customer-centric

Project management

Independent worker

I2C knowledge (preferred)

Education

Science/Engineering degree

Tools

SAP

Job description

Johnson & Johnson Innovative Medicine in Istanbul, Türkiye seeks a Customer Service Supervisor to oversee order management and customer service activities. The role spans coordinating with Sales Operations, Quality, Finance, Planning, Regulatory, and logistics to ensure seamless processes and compliance.

Strong analytical and project management skills are required, with fluency in English and Turkish. The successful candidate will lead a customer-centric team, manage inquiries and complaints,