Customer Service Specialist

Volex; Gebze; On-site; TRY 50,000 - 70,000; Full time

Job summary

A leading manufacturer in wiring systems is seeking a Customer Services Specialist for their Gebze location in Turkey. This role is vital for supporting customer accounts and ensuring effective communication between customers and operational teams. Candidates should possess a bachelor's degree in a relevant field and experience in client-facing roles within the automotive industry. Strong negotiation and communication skills in English or German are essential. Join us to build lasting relationships with customers and drive revenue growth.

Qualifications

• Experience in a similar client-facing role in the automotive industry.
• Strong communication skills in German or English, or both.

Responsibilities

• Understand the strategic customer’s needs and requirements.
• Deliver products and services to customers in a timely manner.
• Negotiate pricing with key accounts and follow revenue and profitability.
• Analyse key metrics and industry dynamics.
• Maintain and expand relationships with existing customers.
• Resolve customer issues and complaints efficiently.
• Generate new sales and build long-lasting customer relationships.

Skills

Strong sales acumen

Negotiation skills

Communication skills

Problem-solving skills

Relationship-building skills

Organizational skills

Education

Bachelor’s degree in Sales, Business Management, Communications, Marketing, CRM or related

Tools

MS Office

Job description

The Customer Services Specialist is a vital support, specialist role providing an important link between our customers and our operational teams. In this role you will work to support nominated customer accounts ensuring effective communication and information flows between our customers and our business operations.

Company Introduction:

In this role you will be based at our Gebze plant in Kocaeli (Turkiye) which is our primary location for our Murat Ticaret business which was acquired by Volex in 2023. Murat Ticaret is a leading producer of wiring harnesses and battery cables designed for off-highway and specialist vehicles. Murat Ticaret currently employees around 4000 people across its multiple manufacturing locations in Turkiye.

Key Responsibilities:

• Understanding the strategic customer’s needs and requirements
• Ensure the correct products and services are delivered to customers in a timely manner
• Identifying up-selling price strategy, negotiating pricing with key accounts, and follow the revenue and profitability of the Company
• Closely following and analysing key metrics, industry dynamics, market trends, competitor activities and performance data
• Maintaining and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Working closely with various colleagues across the organisation to ensure the customer's needs are understood.
• Resolve issues and problems faced by customers and ensure that any complaints are resolved quickly and professionally to maintain trust
• Play an integral part in generating new sales ensure that we build long-lasting relationships with our customers

Requirements and Skills:

• Bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or related department,
• Experience of a similar client-facing role experience in the automotive industry,
• Strong sales acumen with negotiation, communication, problem-solving, relationship-building and organizational skills
• Strong communication skills either German or English, or both,
• Proficient in MS Office programs.