Customer Service - English

cnx; Fatih; On-site; TRY 156,000 - 268,000; Full time

Job summary

Concentrix is seeking a Customer Service - English specialist to support customers from our Turkey office. This full-time role requires clear communication and empathy to resolve inquiries and guide customers to effective solutions.

You will work in a fast-paced environment, manage multiple tasks, and maintain accurate records while aiming to meet KPIs. Prior call-center experience is preferred, with flexible shifts in a dynamic team setting.

Qualifications

• High school diploma is required or preferred.
• 3–6 months of relevant experience preferred.
• Strong customer focus and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Meet KPIs for customer service delivery.
• Clarify customer requirements and provide resolutions.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of product and services.
• Prepare accurate work notes and document interactions.
• Assist in initiatives to improve customer satisfaction and business performance.
• Suggest additional products or services when appropriate.
• Record and retrieve information in call tracking databases.
• Refer inquiries to senior staff when needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Team player

Flexible scheduling

Patience

Education

High school diploma

3–6 months experience

Job description

Job Title:

Customer Service - English

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

*Job requirements may vary by country and will not contravene any local laws

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to Job Applicant Privacy Notice for California Residents