Customer Operations Technician - Entry Level

Equinix; Fatih; On-site; TRY 20,000 - 30,000; Full time

Job summary

Equinix is seeking a proactive Customer Operations Technician 2 for its Istanbul Data Center. In this role, you'll engage in managing work orders, installations, and providing on-site customer support while collaborating closely with operations teams, all within a dynamic and inclusive environment.

Qualifications

• Any hands-on experience in IT, Fiber cabling, hardware maintenance, and installation is an advantage.
• Strong orientation towards customer service and satisfaction.

Responsibilities

• Manage work order requests and maintain records accurately.
• Assist in customer equipment setup and support installations.
• Collaborate with operations and security teams.

Skills

Customer Service Orientation

Proficiency in Turkish

Proficiency in English

Basic Computer Skills

Education

Completed training in IT or Telecommunications

CCNA Certification

Job description

Who are we?

Equinix is the world’s digital infrastructure company , operating over 26 0 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary
We are seeking a proactive and detail-oriented Customer Operations Technician 2 for our Istanbul Data Center (IL2). In this role, you will assist in managing work order requests, maintaining documentation, and supporting various tasks within our data center environment. Your responsibilities will include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting under supervision. You will also collaborate with operations and security teams to ensure customer satisfaction and provide on-site support.

Responsibilities

• Respond promptly to work order requests and maintain accurate records of tasks completed

• Assist in setting up and securing customer equipment in racks and support basic installations, including cable organization

• Help with connecting cables and making necessary changes for customer setups

• Support basic testing of equipment and assist in identifying and resolving simple issues under guidance

• Collaborate with operations, security, and other teams as needed

• Ensure customer satisfaction by effectively managing requests and providing friendly, helpful service

• Help customers understand what to expect for new installations or services

• Assist customers and visitors with access to the facility and guide them as needed

Qualifications

• Language Skills:Proficiency in Turkish and excellent command of English

• Educational Background:Completed training in IT, Telecommunications, or a related field is a plus but not mandatory. CCNA/switching

• Experience:Any hands-on experience in IT, Fiber cabling, hardware maintenance and installation

• Customer Service:Strong orientation towards customer service and satisfaction

• Technical Skills:Basic computer skills and a willingness to learn more

Join our amazing team in Istanbul and contribute to our mission of delivering exceptional customer service in a dynamic data center environment!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.