Customer Account Specialist

Amcor; Konak; On-site; TRY 40,000 - 60,000; Full time

Job summary

A leading packaging company in Turkey seeks a Customer Service representative to manage client orders and ensure satisfaction. Candidates should have a university degree, 1-2 years of experience in customer service, and be fluent in English. The role offers a global working environment and various employee benefits including bonuses and health insurance.

Benefits

Global working environment

Annual bonus

Private health & life insurance

Qualifications

• Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging.
• Excellent command of MS Office applications.
• Able to adapt to change and has a flexible approach.

Responsibilities

• Taking personal ownership for customer issues and ensuring satisfactory resolution.
• Interacts pro-actively with customers regarding inventory status and inquiries.
• Receives and processes customer orders including complex and urgent ones.

Skills

Customer Service

Sales Operations

Fluent English

Negotiation skills

Analytical thinking

Education

University degree from a reputable university

Tools

MS Office

SAP

Job description

Overview

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Qualifications

• University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations
• Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role
• Fluent in English, both written and spoken; Korean preferred
• Excellent command of MS Office applications
• SAP knowledge is an asset
• A team player who builds professional and respectful relationships with customers and colleagues with high sense of responsibility
• A highly motivated one who shows enthusiasm and energy, using positive language with customers and colleagues
• Negotiation and conflict management skills; professional presence
• Able to adapt to change and flexible in approach
• Strong interpersonal communication, presentation and analytical thinking skills
• No restrictions to travel

Responsibilities

• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
• Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc.
• Interacts with an over-all look to internal partners to ensure that the customers’ requirements are understood and commitments are met
• Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry & order handling process from beginning to end
• Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
• Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
• Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations
• Monthly reporting of sales activity in the area
• Other duties assigned by the first line manager

What We Offer

• Global working environment
• To be part of amazing Supply ChainTeam
• Future oriented career opportunities in other Amcor companies all over the world
• 13 salaries per year
• Annual bonus
• Private health (includes children) & life insurance
• Bi-monthly shopping checks
• Employee assistance program
• Social activities
• Reward & recognition system

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube

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