Collection Specialist - Cash Accounts (fixed-term)

A.P. Moller - Maersk; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

Maersk Denizcilik is seeking a Finance & Collections specialist to manage dunning, cash collection, and dispute resolution in Turkey. You will liaise with customers, apply payments correctly, and drive process improvements across finance operations.

The role requires a university degree in finance, finance/collections experience, SAP knowledge, and strong Turkish & English communication. Collaboration with cross-functional teams and adherence to deadlines are essential.

Qualifications

• University degree in finance (preferred).
• 3 years in finance & collection is preferred.
• SAP experience is a plus.
• MS Office, especially Excel, is essential.
• Proficient in Turkish & English (written and spoken).
• Analytical mindset and strong time management required.
• Proactive approach and good presentation skills.

Responsibilities

• Handle dunning calls and cash collection follow-ups.
• Contact customers regularly and ensure policy compliance.
• Use collection tools and drive process improvements.
• Identify errors and take corrective actions.
• Monitor disputes and resolve promptly, aiming for 7 days when possible.
• Coordinate with Disputes and Analysts for issue resolution.
• Ensure payments are applied correctly and escalate as needed.
• Meet targets and deadlines and support cross-functional initiatives.

Skills

Finance & collections

People management

Analytical mindset

Proactive approach

Presentation skills

Education

University degree in finance

Tools

SAP

MS Excel

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Please note that this is a fixed-term position of 1 year.

Key Responsibilities

• Ensure proper handling of dunning call procedures (call out dunning reminders and assigning follow-up through phone calls with their customers). Ensure customers are contacted/visited on regular basis. Ensure that cash policy is strictly followed for all customers.
• Ensure to make phone calls to cash customers as part of Dunning policy for payment follow up. Attend customer inbound calls and assist them queries or clarification related to AR.
• Utilizing collection tools rolled out by the organization. Participates in improvement and further discussion. Ensure innovation and Business Process Improvement
• Identify errors & deviations and take necessary corrective & preventive actions on reports
• Monitoring and tracking of disputes until resolution. Ensure that disputed invoices are followed up and taken off dispute within 7 days except when under litigation and abandoned cargo. Coordinates with Disputes on certain issues with the help of Analysts.
• Reviews customer credit and get alignment with Collection Manager with the help of Analytics
• Ensures payment has been applied correctly. Calling out customers regarding No Payment Details and discussing Short payment as required
• Meet all targets and deadlines. Ensure fast and proper handling of all issues instructed by management
• Attends, Collaborate and Executes process improvement in collaboration with Cross Functional Teams.
• Ensures all PA and BA messages are answered timely and correctly.
• Enrolls self for proper training and career enhancements
• Support cargo release approval process and coordinate between customers and relevant teams
• Support container deposit refund process and coordinate between customers and relevant teams

We are Looking For

• University degree from finance studies is preferred
• Preferably 3 years professional experience in finance & collection
• Working experience of people management
• Working experience with SAP preferred
• Excellent command of MS Office Applications, particularly MS Excel
• Excellent command of both written and spoken Turkish & English
• Organizational and time management skills, multi-tasking, prioritizing, planning work activities efficiently to meet deadlines
• Analytical mindset
• Proactive approach
• Presentation skills

We offer

• A unique opportunity to make a difference by leading the container shipping industry in the direction of reliability,
• Gaining insight into finance and accounting processes, Experience a career in a multi-national company,
• Chance to learn different aspects within the cluster,
• Great opportunity to improve analytical, communication and management skills.

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via [e-mail]. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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